Porter Manager

Bill Jacobs BMW•Naperville, IL

About The Position

The Porter Manager plays an essential leadership role in ensuring service drive and porter operations run efficiently, safely, and professionally. Working closely with the Assistant Service Manager, this role oversees daily porter operations, maintains workflow, and ensures vehicles are handled carefully and prepared on time. The Porter Manager leads by example and holds team members accountable for attendance, productivity, safety, and delivering an exceptional customer experience. The role also coordinates porter support for new and used vehicle departments, maintains organized vehicle inventory parking, ensures vehicles are washed and positioned according to standards and management instructions, and oversees snow removal operations. It supports staffing and scheduling needs to provide adequate porter coverage during store hours and peak periods. Bill Jacobs describes its workplace as a supportive, collaborative culture that values meaningful contributions, career growth, leadership development, and learning. Its RISE Core Values are Respect, Integrity, Social Responsibility, and Excellence.

Requirements

At least 2 years of experience in a supervisory or management role.
Strong organizational, communication, and leadership skills.
Valid driver's license and an insurable driving record.
Team-first attitude and ability to lead by example and hold others accountable.
Punctual and proactive, with the ability to work independently with minimal supervision.
Experience scheduling team members across multiple shifts and ensuring adequate coverage during store hours and peak business periods.
Ability to manage competing priorities and maintain an organized, efficient operation.

Nice To Haves

1–2 years of dealership or automotive experience.
Prior experience leading or coordinating a team.
Familiarity with service drive, vehicle inventory, or lot operations.
Spanish/English bilingual skills.

Responsibilities

Monitor porter staff activities, attendance, and productivity.
Provide ongoing feedback, recognize performance, and motivate and train team members.
Communicate operational concerns, staffing issues, and situations that may disrupt business flow to the Service Manager and Sales Managers.
Coordinate and oversee porter support for the new and used vehicle departments, ensuring vehicles are prepared and available within expected timeframes.
Maintain an organized parking lot for inventory vehicles.
Ensure vehicles are properly positioned, straightened, and rotated according to Sales Department management instructions.
Ensure vehicles are washed and maintained according to established quality and efficiency standards.
Coordinate and assist with snow removal operations, directing and overseeing porter staff to maintain safe and accessible areas.
Support daily staffing and scheduling needs to ensure adequate porter coverage across store hours and peak business periods.
Promote a safe, organized, and customer-focused work environment and ensure team members follow established procedures and expectations.

Benefits

Health, dental, and vision insurance for the employee and family (BCBSIL PPO plan).
Pet insurance.
401(k) with company contributions every pay period.
Life insurance.
Paid time off.
Legal benefits.
Employee discounts on vehicles, parts, and service.
Identity protection benefits.
Leadership development and paid training opportunities.
Paid holidays.
Free access to a Physician Assistance Program.
Free access to a Health Coach for personalized health and wellness support.