Porter Manager
About The Position
The Porter Manager leads daily porter operations to help ensure the service drive and porter work run efficiently, safely, and professionally. Working closely with the Assistant Service Manager, this role maintains workflow and ensures vehicles are handled with care and prepared on time. The Porter Manager leads by example and holds team members accountable for attendance, productivity, safety, and providing an exceptional customer experience. The position oversees porter support for new and used vehicle departments, parking lot organization, vehicle washing and maintenance, snow removal, and staffing and scheduling. It also promotes a safe, organized, and customer-focused work environment in which team members follow established procedures and expectations.
Requirements
- At least 2 years of experience in a supervisory or management role.
- Strong organizational, communication, and leadership skills.
- Valid driver's license and insurable driving record.
- Team-first attitude and ability to lead by example and hold others accountable.
- Punctual, proactive, and able to work independently with minimal supervision.
- Experience scheduling team members across multiple shifts and ensuring adequate coverage during store hours and peak business periods.
- Ability to manage competing priorities and maintain an organized, efficient operation.
Nice To Haves
- 1–2 years of dealership or automotive experience.
- Prior experience leading or coordinating a team.
- Familiarity with service drive, vehicle inventory, or lot operations.
- Spanish/English bilingual skills.
Responsibilities
- Monitor porter staff activities, attendance, and productivity; provide ongoing feedback, recognize performance, and motivate and train team members.
- Communicate operational concerns, staffing issues, and situations that may disrupt business flow to the Service Manager and Sales Managers.
- Coordinate and oversee porter support for the new and used vehicle departments, ensuring vehicles are prepared and available within expected timeframes.
- Maintain an organized parking lot for inventory vehicles; ensure vehicles are properly positioned, straightened, and rotated according to Sales Department management instructions.
- Ensure vehicles are washed and maintained according to established quality and efficiency standards.
- Coordinate and assist with snow removal operations, directing and overseeing porter staff to maintain safe and accessible areas.
- Support daily staffing and scheduling needs to ensure adequate porter coverage across store hours and peak business periods.
- Promote a safe, organized, and customer-focused work environment and ensure team members follow established procedures and expectations.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Pet insurance
- 401(k) with company contributions every pay period
- Life insurance
- Paid time off
- Legal benefits
- Employee discounts on vehicles, parts, and service
- Identity protection benefits
- Leadership development and paid training opportunities
- Paid holidays
- Free access to a Physician Assistance Program
- Free access to a Health Coach for personalized health and wellness support
- Positive, fast-paced, and supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
