Portals Supervisor

JF Petroleum Group • Morrisville, NC

3d • $68,000 - $72,000 • Onsite

About The Position

The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. The Portals Supervisor is key to the overall success of JF Petroleum. This position is responsible for directly managing the portal team and ensuring that all invoices are loaded into customer portals accurately and timely. The Supervisor will also be responsible for monitoring and balancing workload across the team.

Requirements

• Highschool Diploma or GED required
• Minimum of 3 year of billing and data entry experience preferred.
• Supervisory experience a plus.
• Must have excellent oral and written communication skills
• Strong attention to detail while handling a high-volume workload.
• Strong Microsoft Excel and Word skills.
• Strong ability to grasp 3rd party portals and other non-traditional computer applications.
• Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company.

Nice To Haves

• Bachelor’s Degree preferred
• Supervisory experience a plus.

Responsibilities

• Ensure all invoices are accurately loaded into customer portals in a timely manner.
• Monitor metrics for the department and drive processing targets by balancing workload between team members.
• Manage portal team staff and maintain training and best practices.
• Effectively communicate with billing, collections and other internal and external customers.
• Proactively drive portal errors to resolution by working with service management and customers.
• Complete special assignments as requested by the Finance Ops Director.
• Document current department processes and procedures.
• Identify areas for process improvement and process optimization.

Benefits

• Competitive pay
• 401(k) with company match
• Paid time off
• Paid holidays
• Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
• Life insurance-company provided
• Bonus program eligibility
• Paid training for field personnel
• Uniforms provided for field personnel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED