Portals Administrator

LRG

4d • Remote

About The Position

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Requirements

• Lettings or Property Management experience
• Commercial awareness with excellent stakeholder and negotiation skills
• Good IT Skills
• Good creative writing skills
• Good knowledge of Word and excel
• A natural communicator, able to build strong relationships, with experience in working with multi-functional teams and delivering to tight time-scales
• Enthusiastic, proactive and adaptable individual able to deal with a diverse and demanding workload
• Have high organisation skills and the ability to prioritise tasks
• Excellent time management
• Excellent interpersonal and communication skills with great attention to detail
• Ability to learn new processes and be able to effectively deliver these to the business
• Ability to manage own time and work remotely
• Ability to be flexible and adapt to be successful in a changing environment
• Ability to work under pressure in a busy and complex role

Nice To Haves

• Knowledge of Reapit advantageous but not essential
• NFOPP Qualifications preferred but not essential

Responsibilities

• Set up new branches and new users for acquisitions / internal branch & portfolio changes (incl. manual moving of records between branches where required)
• Facilitate portal invites for acquisitions
• Set up / remove new starters / leavers on relevant portals
• Manage password security
• Maintain training manuals / videos
• Manage portal enhancement releases to branches and portal users
• Manage, prepare and releases to business on adhoc basis
• Notify teams to ensure key documentation / letters prompt or mention portals where necessary
• Assist in updating, uploading and maintaining new documents, current content, disclaimers etc. on portals
• Manage, monitor and update P&I Platform is always up to date adding new links and pages as necessary
• Manage, monitor and update Wiki guidance documents
• Monitor queries for future enhancement / development
• Assist in the planning of portal development / projects
• Constantly review how we can increase portal usage, internally and externally
• Carry out testing on portal enhancements
• Monitor and report of portal usage
• Carry out portal housekeeping as required
• Ensure portals have up to date branch information at all times
• Prompt and ensure exposure of portal at all opportunities
• Daily management of Portal Admin inbox, to include actions, audits and record keeping
• Manage general user queries generated from the helpdesk
• Provide reporting from helpdesk tickets logged in order identify training needs or portal development
• Manage and monitor portal reporting to Directors
• Highlight any procedural or policy updates, amendments, queries or discrepancies
• Implementation, testing, training and monitoring of new company procedures or policies as directed
• Complete Training Logs and Staff Induction programs for all training carried out.
• Assist in establishing a process and procedure for new fields/projects
• Learning new systems, databases, processes and procedures to confidentially and efficiently deliver these to the business

Benefits

• Competitive Salary Package
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed