ENTRY LEVEL - Portable Device Tech - Training Provided

Neurocare Inc • Newton, MA

3d • Onsite

About The Position

Neurocare, a leader in sleep medicine since 1988 with a network of sleep centers throughout New England, is seeking a Full Time Portable Device Tech for their Newton location. This role is in the Home Sleep Testing department and focuses on patient education and instruction for home sleep testing devices. No experience is necessary as paid training is provided. This is a daytime position.

Requirements

• HS diploma or GED
• 1+ year experience in a customer service role
• Superior verbal and written communication
• Strong computer skills required (Microsoft Office); Ability to learn new software quickly
• Organized and detail oriented
• Dependability, enthusiasm and professionalism
• Ability to multi-task and problem solve
• Confident working independently and as part of a team

Nice To Haves

• Experience in a healthcare setting preferred

Responsibilities

• Program and prepare HST devices in alignment with established clinical protocols.
• Conduct patient “teaches,” including device application instruction, troubleshooting guidance, and return expectations.
• Upload, review, and verify study data; escalate unscorable or incomplete studies per workflow.
• Clean, disinfect, recharge, and inventory HST devices and associated supplies.
• Assist in monitoring and reducing unreturned device rates.
• Accurately document all device and patient interactions in the EMR/platform.
• Support ongoing quality assurance initiatives within the HST Program.

Benefits

• Competitive compensation
• Comprehensive benefits package including Health, Dental, and Vision coverage
• 100% company-paid Life/AD&D and Long-Term Disability insurance
• 401(k) plan with employer match
• Paid Time Off (PTO)
• Company-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED