Port Services Analyst

Norwegian Cruise Line Holdings Ltd. • Miami, FL

3d

About The Position

The Port Services Analyst develops and maintains accurate port cost forecasts and accruals supporting an annual port expense budget exceeding $850 million. The role works with port operations, port agents, and vendors to analyze tariffs, validate rates in IMS, investigate discrepancies, and incorporate operational insights into financial planning and forecasting. Through cross-functional collaboration, financial analysis, and continuous improvement, the analyst helps control port expenses, support informed decision-making, and improve cost efficiency without compromising service standards across destinations.

The analyst also supports prefunding, monthly accrual and invoice-to-forecast reviews, and ad hoc financial analysis and reporting. The position maintains organized source documentation and accurate records to support data integrity, audit readiness, and continuity of operations, and participates in data quality reviews, process improvements, and cross-functional initiatives.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• At least 2 years of experience in a business environment.
• Strong Microsoft Excel skills, including advanced formulas, lookups, PivotTables, and analysis of large data sets.
• Ability to interpret financial and operational data, investigate discrepancies, and exercise sound judgment with close attention to detail.
• Ability to multitask and work under constant deadline pressure.
• Strong organizational and time management skills, including the ability to manage competing priorities and meet deadlines.
• Clear written and verbal communication skills and ability to collaborate effectively with internal teams, port agents, and service providers.

Nice To Haves

• Cruise industry experience.
• Knowledge of port operations, tariffs, and port charges.

Responsibilities

• Develop and maintain port expense forecasts in IMS using current tariffs, contracts, vendor submissions, deployment, historical costs, and operational insights.
• Coordinate with vendors to keep rates and vendor contact information accurate and up to date in IMS.
• Validate rate configurations, formulas, and applicability so forecasts accurately reflect expected services and costs for each ship call.
• Build and maintain working relationships with port agents, vendors, and Port Operations for assigned ports.
• Learn and assess each port’s operations, service requirements, rate structures, invoicing practices, and cost drivers through regular communication and operational reviews.
• Analyze port cost trends and material variances between forecasts, invoices, and historical activity.
• Investigate discrepancies, document root causes, and recommend corrective actions to improve forecasting accuracy and cost control.
• Support prefunding by validating forecast amounts, identifying missing or inaccurate rates, and coordinating timely resolution with agents, vendors, Payment Services, and internal partners.
• Support monthly accrual and invoice-to-forecast reviews for assigned ports; investigate material discrepancies and communicate findings to Accounting and Billing.
• Perform ad hoc financial analysis, modeling, and reporting to evaluate port expenses, identify trends, investigate cost drivers, and support business needs.
• Present actionable insights and recommendations to support operational decisions, budget planning, cost optimization, and cross-functional initiatives.
• Maintain organized source documentation, accurate records, and documented decisions in shared systems.
• Participate in data quality reviews, process improvements, and cross-functional initiatives to enhance port cost management and IMS processes.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level