Port Ambassador

Hornblower•San Diego, CA

About The Position

City Experiences provides experiences on land and water through a portfolio of more than 25 brands serving over 30 million guests and riders annually. The Port Ambassador drives ticket-booth and nearby-area sales by engaging potential guests and increasing on-site ticket and merchandise sales, as well as sales through other available partner opportunities. The role involves proactively approaching guests, presenting and upselling products, supporting the ticket booth’s appearance and presentation, assisting guests with purchases and payments, and reporting sales after each shift. The successful candidate is adaptable, dynamic, and embodies City Experiences’ RESPECT Service System.

Requirements

High school diploma or equivalent.
At least one year of customer service experience in a direct-selling role.
Meet minimum state age requirements.
Strong customer-service, organizational, and interpersonal skills.
Ability to stay organized, be detail-oriented, and meet deadlines.
Ability to handle multiple tasks or projects at one time.
Ability to establish and maintain effective working relationships as required by the job.
Effective listening skills and ability to assess situations, identify relevant issues, and suggest solutions.
Working knowledge of computer skills, including proficiency with Microsoft Office Suites.
Ability to effectively understand and convey written and verbal information to coworkers and guests.
Maintain uniform and personal grooming in compliance with appearance standards.
Availability to work nights, weekends, and all major holidays.

Nice To Haves

Previous sales experience, especially in a business-to-consumer setting.
Cash-handling experience.

Responsibilities

Generate walk-up sales in front of the ticket booth and in nearby areas with high foot traffic.
Persuade guests to purchase tickets, merchandise, and other available products or opportunities.
Continue engaging potential guests after receiving a refusal, understanding that success depends partly on speaking with many prospective customers.
Upsell guests to higher-value items, including guests who have already made a purchase.
Run a sales report after each shift and deliver it to a supervisor for commission processing.
Assist ticket-booth staff in overseeing the booth’s presentation and appearance.
Maintain appropriate dress and wear selling merchandise to help attract guests and increase sales.
Make eye contact with potential guests and maintain composure while pursuing a sale.
Address guests by name and recognize their special occasions.
Explain products or services and prices, and answer customer questions.
Collect outstanding reservation balances and payment vouchers from third parties.
Perform additional job duties as assigned.