Port Delivery Team Manager

TUI • Tampa, FL

3d • Onsite

About The Position

Join our Customer Operations Team in Port Canaveral, FL as a Port Delivery Team Manager. In this role, you'll play a pivotal part in ensuring seamless Port Operations, including Turnaround and Shorex services. You'll be responsible for overseeing service delivery, managing staff, and coordinating all related logistics to guarantee a smooth and efficient operation.
The role will be published until 21st of August.

Requirements

• Proven experience leading a team to achieve results.
• Comfortable driving change and adaptable to ambiguity or setbacks.
• Must hold or be eligible to obtain a valid TWIC card.
• Availability to work weekends and holidays as required.
• Strong problem-solving skills and proactive approach to improving processes and embracing digital solutions.
• Ability to manage multiple strategic priorities while overseeing daily logistics.
• Friendly, flexible, and professional demeanor.
• Excellent verbal and written communication skills in English.
• Hold a valid driver's license and have access to a vehicle.
• Proven experience in cruise lines port operations.

Nice To Haves

• Fluency in a local language is a plus.

Responsibilities

• Lead and manage a team of direct reports to ensure efficient and effective port operations, with a focus on smooth collaboration and coordination across teams.
• Ensure the appropriate level of staffing and resources to meet the specific needs of each operation.
• Maintain clear and continuous communication with cruise ships, internal teams, external stakeholders, and Port Authorities to facilitate seamless operations.
• Oversee and manage any operational incidents, ensuring minimal disruption to service delivery.
• Handle last-minute operational changes at the pier, ensuring that suppliers are promptly informed and prepared.

Benefits

• Attractive remuneration
• Discretionary bonus schemes
• Generous travel benefits
• Extensive health & well-being support
• Access the TUI Learning Hub
• Opportunities to work on global projects and teams
• Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed