Port Compliance Supervisor (Shipboard)

Four Seasons Hotels and Resorts•Miami, FL

1d•Onsite

About The Position

The primary responsibility of the Port Compliance Supervisor is to serve as the key administrator and communicative link for ship logistics, immigration, customs and tour operator entities at each port of call to ensure a compliant arrival and departure from ports of call. Four Seasons is powered by its people, creating amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. The Four Seasons Yacht offers 95 expansive suites and guest rooms, world-class dining, wellness, and entertainment, delivering industry firsts to the yacht category with unparalleled hospitality across the world’s oceans.

Requirements

Minimum of two (2) years of guest-facing service experience in a port agent, Immigration and Customs, or similar shipboard role
Combination of education equivalent to a high school diploma or relevant education, training, or experience that provides the required knowledge, skills, and abilities
Professional, well-groomed appearance with a confident, warm, and welcoming demeanor
Strong emotional intelligence with resourceful thinking and a practical understanding of conflict resolution
Demonstrated ability to fulfill the outlined key responsibilities and meet reasonable company expectations
Proficient in MS Office (PowerPoint, Word, Excel and Outlook)
Knowledgeable in using onboard systems like Fidelio, Otalio
Willingness to live and work onboard the Yacht for extended periods, with travel to various international destinations

Nice To Haves

Luxury Yacht or Cruise Ship Experience
Fluency in additional language (s)

Responsibilities

Serves as the key administrator and communication link for ship logistics, Immigration, and Customs at each port of call
Acts as liaison between port agents, Immigration, customs officials, tour operators and ship departments
Supports smooth port entry and clearance through proactive coordination
Ensures compliance with all local laws, company policies, Public Health guidelines, environmental, safety standards, and brand requirements
Oversees and manages preparation of guest requirements for turnaround and in-transit ports and logistics for shore experiences and independent guests
Oversees and manages guest movement, including pre- and in-voyage activities, and monitors guest sentiment
Maintains accuracy, organization, and readiness of manifests and all ship documentation with strong attention to detail
Holds accountability for both front- and back-of-house documentation processes
Proactively reviews vessel deployment to ensure arrival compliance and operational readiness
Tracks and analyses operational metrics, including guest manifesting, denied boarding, guest movement, and incident-related data to support decision-making
Handles unforeseen guest situations and escalated concerns with professionalism, empathy, and effective resolution