Supervisor, Compliance

GENERAL ROBOTICS (a SIG SAUER Company)•Epping, NH

2d•Onsite

About The Position

SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, air guns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,200 employees across twelve locations in three states and is a certified Great Place to Work. The Supervisor, Compliance – SIG Experience Center is responsible for training, supervising, and delegating the SIG Experience Center retail sales team and aiding in the overall successful operation of the SIG Experience Center. This role collaborates with the Retail Manager, Inventory Manager, and compliance team to ensure the successful operation of the SIG Experience Center.

Requirements

Strong computer skills and knowledge of Microsoft Office applications and Oracle applications
1+ years of experience in a supervisory or managerial position within the firearms industry
1+ years of experience with completing and processing ATF 4473 and 3310.12 forms
Strong understanding and proficiency in firearms handling and SIG product knowledge
Highly organized with the ability to multi-task in a fast-paced work environment
Excellent communication, interpersonal, and customer service skills
Ability to adapt to change
Capable of completing tasks with minimal supervision
Capable of presenting a positive professional image of the company to a wide variety of contacts
Demonstrates comfortable ability interacting with employees and customers daily
Able to work both in a team environment and independently, taking direction and guidance from multiple staff members and supervisors

Responsibilities

Direct supervision of the SIG Experience Center compliance team, customer service & sales associates
Training on POS & 4473 processes
Create schedules and adjust them based on business needs
Recruit, select, and hire employees to meet business trends
Supervision of employee performance to achieve sales and operational goals
Leading a service-first experience for the customer and culture for the SIG Experience team
Ability to efficiently handle customer sales inquiries and conflict resolution
Accountable for sales growth by understanding your team’s impact on profitability
Implementation and editing of retail & compliance team SOPs
ATF compliance
Direct communication with SIG legal department
Creates & Implements SOP’s for the compliance team
All other duties assigned