Porsche Service Advisor

Hoffman Auto Group • East Hartford, CT

9d • $60,000 - $120,000 • Onsite

About The Position

The Porsche Service Advisor is responsible for handling customers throughout the entire service experience with their satisfaction as the number one priority. This position does not lead others. The core accountabilities include remaining at or above the manufacturer CSI standard, meeting all production metrics as prescribed by management, processing all documentation to state and/or manufacturer standard, and completing all required training for certification as prescribed by management.

Requirements

• High School Diploma
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

Responsibilities

• Handle customers throughout the entire service experience with their satisfaction as the number one priority.
• Remain at or above manufacturer CSI standard.
• Meet all production metrics as prescribed by Management.
• Process all documentation to state and/or manufacturer standard.
• Complete all required training for Certification as prescribed by Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED