Population Health - Social Work Intern
About The Position
Community Care Plan (CCP) offers an educational and practical internship in its Population Health and Concierge Care Coordination (C3) Department. The intern directly assists the Manager, PH/C3, Social Worker Programs with projects and tasks involving care coordination, member engagement, social determinants of health, community resource navigation, and population health initiatives. The internship provides hands-on experience applying knowledge acquired in school to a professional setting and learning about the role of health plan social work in care coordination, member engagement, psychosocial and social needs, community resources, and population health. Interns may also network with teams in Population Health, Care Management, Behavioral Health, Quality, Community Health/Engagement, and other departments supporting member care and outcomes. The internship is scheduled for 8 to 10 weeks, with a maximum of 29 hours per week. The first two days include on-site training in organizational principles, compliance, departmental functions, computer systems, and business processes. The intern will handle confidential and proprietary information and must sign a Confidentiality Agreement upon hire. The company currently follows a hybrid work schedule and reserves the right to change schedules based on business needs. The candidate must be currently enrolled in an undergraduate or graduate Social Work degree program and have an interest and aptitude in social work, healthcare, care coordination, or community-based services. Bilingual English and Spanish and/or Creole skills are preferred. Candidates selected must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.
Requirements
- Currently enrolled in an undergraduate or graduate degree program in Social Work.
- Interest and aptitude in social work, healthcare, care coordination, or community-based services.
- Effective written and verbal communication skills and the ability to interact professionally and respectfully with others.
- Good organizational and time-management skills; basic attention to detail and ability to follow instructions and established processes.
- Basic problem-solving skills and ability to seek guidance when needed.
- Basic proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Ability to research information and summarize findings clearly and in an organized manner.
- Ability and willingness to learn new concepts, healthcare terminology, computer systems, and departmental processes.
- Ability to work independently with appropriate guidance and collaboratively within a team.
- Ability to receive and incorporate feedback, demonstrate empathy and patience, and respect individuals from diverse backgrounds.
- Ability to maintain confidentiality and appropriately handle sensitive healthcare and business information.
- Must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse if selected.
- Must sign a Confidentiality Agreement upon hire.
Nice To Haves
- Bilingual in English and Spanish and/or Creole.
Responsibilities
- Assist with telephone, text, email, and/or written outreach to members identified for Population Health and Care Coordination programs.
- Assist, under the guidance of Population Health Social Work staff, with identifying and addressing social and psychosocial needs, barriers to care, social determinants of health, support systems, and available resources.
- Assist with care coordination and healthcare navigation, including referrals, appointment scheduling, transportation coordination, and locating available resources.
- Research and connect members with community resources related to food and nutrition, housing, transportation, financial assistance, behavioral health, family support, and other social services.
- Assist Population Health Social Workers and Care Managers with member education, documentation, interdisciplinary collaboration, projects, and other activities supporting coordinated, member-centered care.
- Participate in training, team meetings, discussions, and other learning experiences; seek guidance when member needs require additional support or professional intervention.
- Perform other job-related duties assigned by a supervisor or management.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
