Population Health Scheduler - Accountable Care Organization - Days - MFT

Memorial Hospital at Gulfport•Gulfport, MS

About The Position

The Population Health Scheduler is a full-time, day-shift position within the Population Health call center, supporting care coordination through proactive patient outreach, scheduling, and education. The role oversees annual wellness and preventive visit scheduling, maintains accurate patient data and electronic health records, conducts outreach through various channels, addresses general inquiries, verifies insurance benefits, ensures timely payments, coordinates schedules, and helps patients navigate the healthcare system and reach relevant departments. The successful candidate is self-motivated, organized, able to work independently, and prepared to manage daily outreach volumes and meet productivity expectations in a fast-paced environment.

Requirements

High school diploma, GED, or equivalent.
One year of clerical experience or experience in a clinical role in a healthcare setting.
Excellent verbal and written communication skills.
Ability to multitask and demonstrate time-management and organizational skills.
Ability to continuously monitor and work with a computer while managing frequent interruptions and rapidly changing priorities.

Nice To Haves

Previous healthcare, scheduling, or call center experience is preferred.
Strong communication skills and a passion for patient engagement are encouraged.

Responsibilities

Coordinate and schedule annual wellness and preventive appointments.
Schedule appointments for Population Health Navigators and Primary Care Providers.
Verify insurance benefits, frequency, and eligibility for wellness appointments.
Provide education about population health measures and wellness appointments.
Collaborate with interdisciplinary staff to coordinate and schedule providers and navigators.
Cancel and reschedule appointments at the request of patients, providers, navigators, or staff.
Review Population Health Navigator schedules to ensure an appropriate number of patients are scheduled each day.
Monitor multiple message pools to support continuity of care for the patient population.
Maintain electronic medical records by entering accurate patient demographic, insurance, and scheduling information.
Enter and verify required demographic information and keep electronic health records current and accurate.
Verify patient billing information and contact information.
Communicate with clinics through the electronic health record messaging system.
Schedule on-demand virtual telehealth appointments.
Maintain the accuracy of the on-demand provider schedule.
Secure appropriate payments for on-demand telehealth appointments.
Communicate with the on-call provider to ensure a warm transfer and seamless transition.
Contribute as a team member to business goals, quality outcomes, and customer satisfaction.
Assist with providing access to primary care providers.
Answer general patient questions about ambulatory clinic operations.
Maintain current information about clinic operating hours and inform patients of scheduling concerns.
Communicate changes in clinic hours when necessary.
Maintain regular and timely attendance.