Population Health Specialist (FT Days)

NORTH ARKANSAS REGIONAL MEDICAL CENTER•Harrison, AR

2d•Onsite

About The Position

The Population Health Specialist supports initiatives focused on preventive care, chronic disease management, and care coordination. Working with patients, physicians, and interdisciplinary care teams, the specialist reviews clinical data, identifies gaps in care, coordinates outreach, and supports follow-up so patients receive appropriate and timely healthcare services. The role supports programs such as Patient-Centered Medical Home (PCMH) and Comprehensive Primary Care Plus (CPC+), with an emphasis on improving access to care, supporting treatment recommendations, and reducing fragmentation throughout the patient care experience. The position combines data review, patient communication, care coordination, and administrative work to support improved health outcomes in the community. It is based at NARMC in Harrison, Arkansas, and is a full-time day-shift role.

Requirements

High school diploma or equivalent.
Current CCMA, RMA, or CMA certification, or an active LPN license. The posting also states that CCMA, RMA, or CMA certification must be obtained within six months of employment unless the employee is an LPN.
Previous clinical or healthcare experience.
Customer service experience.
Experience with patient outreach, care coordination, medical records, or preventive healthcare initiatives.
Experience reviewing clinical data, tracking patient care needs, or identifying gaps in care.
Ability to read, write, speak, and understand English.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and priorities in a fast-paced healthcare environment.
Proficiency with computer software, electronic records, data files, and data entry.
Ability to review information, recognize potential gaps in care, and make sound decisions based on available data.
Strong written and verbal communication skills.
Ability to document information accurately and efficiently.
Self-motivation, initiative, and adaptability in a changing work environment.

Responsibilities

Review and analyze patient data to identify gaps in preventive screenings, laboratory testing, diagnoses, and chronic disease management.
Conduct patient outreach to encourage preventive care, follow-up appointments, and adherence to recommended treatment plans.
Contact patients for pre-visit planning and follow-up care, including outreach to high-risk patients.
Review clinical information and verify the accuracy of patient records and program participation data.
Identify barriers to accessing healthcare and help connect patients with appropriate resources, benefits information, and support services.
Provide basic health education and encourage patients to make informed decisions about their health and wellness.
Monitor patient access to services and support appropriate linkage to the patient's medical home.
Communicate with physicians, patients, and interdisciplinary care team members to coordinate follow-up and promote continuity of care.
Document patient outreach, identified needs, and follow-up activities accurately and efficiently.
Use data to identify trends, evaluate information, and support population health program goals.
Perform general administrative duties, including data entry, word processing, filing, copying, faxing, and answering phones.
Maintain effective working relationships with patients, providers, and colleagues.

Benefits

Multiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.
Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.
Basic life insurance ($40,000) and AD&D provided at no cost; voluntary life options available.
Short-term and long-term disability coverage offered.
Accident and critical illness insurance through Lincoln Financial.
401(k) retirement plan with up to 3.5% company match, vested over 5 years.
Paid Leave Bank (PLB) and Extended Illness Bank (EIB), with accrual based on service years.
Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.
AirMed/Mercy Life Flight membership for eligible staff and families.
On-site wellness center and discounted membership at Planet Fitness.
Tuition reimbursement and support for continuing education.
Employee referral bonuses and internal promotion opportunities.
Pet insurance and identity theft protection available.
Discounts on prescriptions, cafeteria meals, gift shop items, and local thrift store purchases.