Population Health Coordinator

UnitedHealth Group•Southborough, MA

6d•$18 - $32•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Responsible for working with patients, providers, and sites to provide data coordination, outreach to patients with chronic illnesses such as diabetes, hypertension, asthma, or behavioral health conditions, arrangement of preventive health screenings, and provision of assistance arranging or coordinating necessary care.

Requirements

High School Diploma/GED
Proficiency with electronic medical record systems preferred, Microsoft Office: Excel, Word, Access, and PowerPoint required
Proficient with data manipulation including the ability to develop spreadsheets, build data tables and extract data

Nice To Haves

Understanding of medical terminology
2+ years of experience do you have working with an electronic medical records (EMR) system
2+ years of experience within a medical office setting
Ability to collaborate closely managers and other staff
Effective presentation skills
Excellent individual problem solving skills and flexibility
Must be able to work independently and be self-directed

Responsibilities

Contacts patients for the purpose of achieving established outreach program goals. This may include contacting patients via telephone, email and/or direct mailings to stress the clinical importance of receiving their recommended lab work and attending their medical appointments
At the request of a Clinician, may place lab order and/or schedule appointments in electronic medical record system
Generates reports using Healthy Planet Registry in Epic EMR to identify patients who require additional labs to be ordered as well as identifying patients who are over-due for labs
Consults with clinicians to determine required population reports and/or patient lists for analysis and outreach.
Communicates and collaborates with OPH nurses and care coordination staff to optimize patient care, and supports patient care plans by assisting with linkages to, coordination of, and monitoring identified service needs
Attends and participates in site Roster Reviews, and Tier II meetings, when appropriate
Recognizes and reports data inconsistencies, gaps in performance, and opportunities to improve results to appropriate personnel
Performs all job functions in compliance with applicable federal, state, local and company policies and procedures
Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
Complies with established departmental policies, procedures, and objectives
Enhances professional growth and development through educational programs, seminars, etc.
Attends a variety of meetings, conferences, and seminars as required or directed
Assists with coordination of external test results ensuring that data is entered into EMR
Performs other similar and related duties as required or directed
Regular, reliable and predicable attendance is required