Population Health & Wellness Medical Assistant

ROANOKE CHOWAN COMMUNITY HEALTH CENTER•Ahoskie, NC

5d•Hybrid

About The Position

The Population Health and Wellness Nurse/Medical Assistant plays a critical role in the delivery of quality medical care within the center. This position requires a person with strong clinical skills along with strong data collection/assessment and communication skills. This person is responsible for delivering excellent, high-touch, primary care, and coordinating a patient centered care experience. The Population Health and Wellness Nurse/Medical Assistant provides care as described by the established policies and procedures of RCCHC. This position will provide clinical care in collaboration with other partnerships to achieve positive patient outcomes. The Population Health and Wellness Nurse/Medical Assistant will model behaviors consistent with the published values and the Code of Conduct of RCCHC. RCCHC Mission, Vision and Values Mission: Great care for every one every day. Vision: Striving to be the primary healthcare provider, dedicated to and supported by the people we serve. Values: (R)espectful, (C)ompassionate, (C)aring, (H)onest, (C)omitted Population Served Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.

Requirements

Must demonstrate competencies in clinical practice; 1-3 years in Clinical setting; preferably 1-3 years as Medical Assistant
Works effectively with others and is able to organize workload, as well as assume responsibility
Must be able to work independently, exercise appropriate decision making skills, and function effectively on a team
Must be able to speak and communicate clearly and effectively
Excellent organizational, leadership, verbal and written communication skills
Must be able to effectively handle multiple tasks and priorities in order to meet deadlines
Graduation from Medical Assistant Certificate program.
Requires two years clinical experience.
Requires a current Certified/Registered Medical Assistant.
Health Care Provider CPR certification required.
Knowledge and thorough understanding of Federally Qualified Health Centers (FQHC’s) in regard to the Federal 330 Public Health Service Act
Knowledge of thorough understanding of the 340B program
Knowledge of computer systems and applications.
Skill in exercising a high degree of initiative, judgment, and discretion.
Skill in analyzing situations accurately and taking effective action.
Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the community.
Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives.
Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.
Skill in identifying and resolving problems.
Skill in developing comprehensive reports.
Ability to plan, organize, and integrate priorities and deadlines.
Ability to identify, analyze, and interpret complex data and, resolve operational problems.
Ability to evaluate and make recommendations for continuous quality improvement.
Ability to evaluate and make recommendations for continuous risk assessment.
Ability to anticipate and react calmly in emergency situations.
Ability to communicate clearly and effectively orally and in writing.
Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate organizational software.

Nice To Haves

Care management experience preferred.

Responsibilities

Performs independent clinical functions using RCCHC established procedures, policies, and guidelines
Electronic health record proficiency
Strong communication skills and customer service orientation
Performs Annual Wellness Visit in accordance with payer and RCCHC guidelines
Gathers data/Assesses the healthcare, educational and psychosocial needs of the patient/family
Investigates healthcare options and facilitates communication among the patient, primary care provider and other members of the healthcare team to eliminate barriers and identify interventions for treatment
Uses motivational interviewing and shared decision-making modalities as appropriate to enhance patient engagement
Educates/Reinforces education to patient, family and other health care members on the role and purpose of Care Coordination, its processes, disease/case management programs and outcomes and makes referral to appropriate Care Coordination services as needed.
Administers medications/immunizations as ordered by RCCHC providers, documenting accurately and observing patients for reactions
Answers and return patient phone calls and other inquiries to ensure accurate and timely communication is facilitated between all members of the care team
Completes paperwork for assigned providers as per RCCHC guidelines
Establishes reason for patient’s visit, completing the rooming process per established guidelines and documenting accurate data in the EHR
Assists patients in the preparation for the provider’s examination, including undressing, assisting to the table, and dressing
Accurately reviews and records medications and /or procedures as directed by the provider
Accurately executes technical procedures when ordered such as EKG’s, drawing blood, obtaining and preparing laboratory specimens
Maintains proper storage and handling of equipment, supplies, and medications
Maintains a clean and orderly clinical working atmosphere; adequately prepare exam rooms and properly equip laboratory
Works with patients and family in giving accurate, understandable instructions in diet, special care procedures, medication, patient education
Participates as an active member of the RCCHC team
Maintains compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation
Other job duties may be required that are not listed above.