Pool Server (Part-Time; Seasonal/Temporary)

Harrah's Cherokee Casino Resort•Cherokee, NC

5d•Onsite

About The Position

Provide timely beverage and food service in a friendly and courteous manner at the assigned areas, including poolside and cabanas. Keep assigned areas clean and empty of glasses, cups, bottles, and dishes, while constantly look for service opportunities and follow all Harrah’s Cherokee Casino Resort safety and operating procedures.

Requirements

High school diploma or GED required
CARE certified
Beverage and food service knowledge
Ability to carry food and beverages safely and professionally
Legible handwriting
Ability to add, subtract, multiply, or divide quickly and correctly
Excellent customer service and communication skills required
Excellent interpersonal skills
Willing to learn and be adaptable
Attention to detail/observant
Documented teamwork behaviors and attitudes
Neat, professional appearance with excellent personal hygiene
Must be able to complete cash and charge transactions
Must be familiar with tray service

Nice To Haves

Six months prior customer service experience preferred
Six months previous experience as a server preferred

Responsibilities

Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Present the beverage order to the bartender and writes check properly while waiting for the beverage to be prepared
Present the beverage to the guest
Present checks to the guest, accepts payment and gives change when necessary
Utilize “server banking” to complete alcohol sales
Answer questions about Harrah’s facilities and services
Explain and encourage Total Reward participation
Provide fast, friendly service to customers
Acknowledge and respond to customers immediately
Learn and greet customers by name
Invoke service recovery as needed
Pick up trash, glasses, and litter in or out of work area
Keep errors to a minimum
Anticipate customers’ needs
Seek coaching to improve performance
Monitor guest consumption of alcohol and intervenes as needed according to guidelines
Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
Present menus, suggest cocktails/cold beer/non-alcoholic beverages, appetizers and specials and then to serve food and beverages efficiently and in a timely manner
Greet guests and provide excellent service throughout their visit to ensure all guests' needs are met
Total the bill, check bills for accuracy and obtain payment from the guest
Set-up, maintain and close workstations in an efficient, clean and timely manner
Assist in setting up tables, booths and/or cabanas, including tableware and condiments
Ensure tables, cabanas and poolside areas are kept clean and cleared of all unnecessary items
Maintain the cleanliness and physical appearance of pool area
Perform other duties as assigned
Adhere to regulatory, departmental and company policies/procedures in an ethical manner