Hau Tree Pool Server (Full Time)

Mauna Kea Resorts•Waimea, HI

5d•Onsite

About The Position

Responsible for the order, cleanliness, and safety of the pool area. This role involves transferring towels, issuing hotel equipment, informing guests of hotel services, managing beverage and amenity stock, taking and serving food and beverage orders, setting and clearing tables, and ensuring good service according to resort standards. The Pool Server must adhere to liquor laws, observe patrons for requests and meal completion, total bills, accept payments, and keep supplies stocked. They are also responsible for attending to guests at the pool and responding to emergencies following hotel procedures.

Requirements

Department of Health TB test clearance.
CPR/AED Certified
Must be pleasant, friendly and smiling
Must be at least 18 years of age if selling or serving alcoholic beverages
Proficient in the use of the resort’s POS system.
Able to stand and walk during most of shift.
Able to lift and carry trays/chairs and supplies or equipment weighing up to 35 lbs
Must be able to bend, stoop or reach.
Must be able to respond to life and death emergency situations using AED, First Aid training.
Must be able to handle stressful or confrontational situations.
Push/pull carts and tables weighing up to 40 lbs.
Able to communicate verbally with employees, managers and guests.
Effectively communicate with appropriate resort employees and rescue personnel in emergencies over the phone, radio or in person.

Nice To Haves

Food Safety Certification, preferred

Responsibilities

Welcome and greet guests in a warm and friendly manner when they arrive at the pool and offer assistance personalizing the service.
Offer refreshments and other amenities and services to guests.
Take food and beverage orders, explain menu items if needed.
Input all food/beverage orders in the resort’s POS system.
Set and clear tables for food and beverage service.
Follow County regulations and hotel policies in serving alcoholic beverages.
Perform all side duties; stock and store amenities, condiments, linen and silverware, etc. in service station.
Present check to guests and accept and process payment.
Recognize and appropriately respond to irate patrons; contact manager on potential problems.
Serve food and beverage orders in a timely manner and according to standards.
Inspect pool area and rectify all safety hazards or faulty equipment; report problems to manager.
Issue towels and other pool equipment; refresh towels.
Observe guests at the pool or jacuzzi, responding to any problems.
Clean pool/Jacuzzi and pool chairs and tables.
Transport towels to/from the pool; maintain a proper supply of towels and supplies.
Pick-up towels, trash and debris continually during the day; wipe up spills, etc.
Advise and enforce hotel safety rules on use of pool and equipment.
Respond to emergency situations according to resort procedures.
Log any incidents or guest concerns in the daily log book.
Consistently perform tasks as specified on sequence of service standards and SOPs.
Communicate any outstanding duties or issues to manager.
Perform other related duties as assigned or required.
Recommend the resort’s restaurants and facilities to guests.
Suggestive selling and upselling of menu items and wine.