Seasonal Full-Time Pool Server

Four Seasons Hotels and Resorts•Santa Fe, NM

7d•Onsite

About The Position

Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our F&B team- a server who infuses enthusiasm into everything they do and shares our passion for service excellence! This role involves delivering warm, engaging, and consistent hospitality that aligns with Four Seasons standards of excellence. The Pool Server will demonstrate and continually expand knowledge of the full beverage program, anticipate guest needs, accurately close guest checks, and maintain the cleanliness and order of the pool area.

Requirements

1+ years of service industry experience in Food & Beverage, preferably in a luxury hospitality environment
Current New Mexico Alcohol Serve and Food Handler certifications
Ability to lift/carry up to 30 lbs.
Ability to stand and move around the pool area for the entire shift
Flexible schedule- availability to work evenings, weekends, and holidays
Availability to work through the season- from DOH through October (approximately)
US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.

Nice To Haves

A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
A collaborative team player who actively supports and encourages colleagues to achieve shared success

Responsibilities

Follow steps of service to deliver warm, engaging, and consistent hospitality that aligns with Four Seasons standards of excellence
Demonstrate and continually expand knowledge of our full beverage program- including wines, cocktails, beers, and specialty spirits- and confidently share detailed ingredient and preparation information in a way that excites and inspires
Anticipate guest needs with a keen sense of awareness and presence, ensuring satisfaction through timely and thoughtful responses to questions or concerns
Accurately close guest checks, process payments, and properly handle voids or complimentary items in accordance with hotel procedures
Set up and conclude daily pool operations by arranging chairs, tables, umbrellas, and towels with impeccable attention to detail
Keep the pool and surrounding area pristine and clear of debris
Greet and seat guests at their preferred location and offer towels and amenities as needed, creating a relaxing and comfortable experience
Clear guest areas after departure, including removing used towels, glassware, dishes, and other items to maintain cleanliness and order