Pool Server - Seasonal

Sage Hospitality•Austin, TX

2d•$7 - $7•Onsite

About The Position

Sage Hospitality Group is looking to hire a seasonal Pool Server at Hotel Van Zandt in Austin, Texas. This role involves providing prompt and courteous food service to restaurant customers, ensuring a positive dining experience. The hotel is located in the Rainey Street District and offers a vibrant atmosphere with live music, pool parties, and pop-up events. Sage Hospitality Group emphasizes enriching lives, empowering employees, and fostering personal and professional growth.

Requirements

High school education or equivalent.
Previous experience in similar position of 3 months or longer.
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
Must know standard cash-handling procedures.
Must be fluent in oral and written English.
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
Continuous standing - during preparation, during service hours or during expediting.
Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
Must have excellent vision to see that product is prepared appropriately.
Must have moderate comprehension and literacy to read use records and all special requests.
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Responsibilities

Greets and takes food and drink orders from customers, serving the orders and accommodating special needs/requests.
Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards.
Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
Memorizes menu items, recipes and daily specials in order to answer questions and make recommendations to customers.
Maintains cleanliness standards in pool, restaurant, waitstation and kitchen service area.
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information.
Receives proper payment from guest and ensures accuracy of guest check and method of payment.
Attends all pre-meal and departmental meetings.
Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information.
Presents a clean and professional appearance at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.