Pool Server (Full-Time) [Seasonal]

Four Seasons•Los Angeles, CA

1d•Onsite

About The Position

This is a full-time, seasonal position (May-September) for a Pool Server at the Four Seasons Hotel Los Angeles at Beverly Hills. The role involves providing exceptional food and beverage service to guests in the pool area, anticipating their needs, and ensuring a positive guest experience. The position requires flexibility in scheduling, including weekends and holidays.

Requirements

Minimum two years’ food service experience
Server experience preferred
Knowledge of MICROS preferred
One to two years’ experience working in Food & Beverage preferred
Food Handlers Certifications
Work authorization in the United States
Ability to carry and balance a tray
Ability to accurately process cash and credit card transactions
Flexible schedule and the ability to work all shifts, weekends and holidays

Responsibilities

Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.
Offer interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
Offer pre-determined menu selections to each guest; maintain knowledge of each selection’s, origin, taste, and preparation method; communicate guest orders including any special needs or requests to the F&B Manager and/or kitchen; check completed kitchen orders with the guest’s original order; transport items to the guest table/ guestroom in a timely manner to ensure proper food quality.
Communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
Stock linens, china , glass, silver, and food items for service; assist in preparation of smaller items such as toast, soup, or beverages.
Anticipate guest needs, ascertain satisfaction, and offer suggestions; respond urgently and appropriately to guest concerns and requests.
Set-up, decorate, clean, breakdown tables and food stations.
Assist the needs of all guests in the function room providing them with reliable, punctual, and enthusiastic service.
Maintain the cleanliness in the pool area.
Respond properly and quickly in any hotel emergency or safety situation.
Perform other tasks or projects as assigned by hotel management and staff.
Work harmoniously and professionally with co-workers and supervisors.
Clear, clean and set-up tables, chairs, linens, china , glass and silver for service in an unobtrusive manner according to Four Seasons Standards to ensure superior service; ensure that guest corridors and service landings are free from tray tables and debris.