Pool Host
The Standard Spa, Miami Beach•Miami Beach, FL
•Onsite
About The Position
The Pool Host manages the arrival, seating, and guest-flow experience at the pool. The role welcomes hotel guests and members, coordinates seating and cabanas, and communicates with Pool Servers and leadership. The position works in a fast-paced outdoor hospitality environment and may be exposed to Miami heat, humidity, direct sunlight, rain, wind, wet surfaces, and changing weather conditions.
Requirements
- Previous customer service experience required.
- Previous host, pool, beach club, hotel, or guest-service experience preferred.
- Warm, confident, and organized communication style.
- Ability to manage high guest volume and changing priorities.
- Flexible availability, including weekends, holidays, and outdoor shifts.
- Ability to stand and walk for extended periods, including shifts of 8 hours or more.
- Ability to work outdoors in heat, humidity, sunlight, wind, and changing weather conditions.
- Frequent walking, bending, reaching, and repetitive movement.
- Ability to lift, carry, push, or pull up to 25 pounds.
- Ability to safely navigate wet surfaces and busy poolside service areas.
Nice To Haves
- Reservation or seating-system experience preferred.
Responsibilities
- Welcome and acknowledge guests and members arriving at the pool.
- Verify access, reservations, seating, cabanas, and special requests according to procedure.
- Manage waitlists and seating flow during high-volume periods.
- Coordinate guest placement and table or cabana status with Pool Servers and Management.
- Maintain a clean, organized, and polished host area.
- Provide accurate information about pool services, food and beverage offerings, hotel programming, and amenities.
- Recognize returning guests and members when possible.
- Communicate VIPs, celebrations, accessibility needs, and special requests.
- Support guest concerns and involve Management when appropriate.
- Assist the Pool team with operational needs during peak periods.
Benefits
- Complimentary spa and gym access
- Up to 3 complimentary fitness classes per week
- Spa, restaurant, and boutique discounts
- Designated employee pool days during the summer
- Complimentary employee meals
- Medical, dental, and vision insurance
- Company-paid life, short-term, and long-term disability insurance
- Paid time off and 7 paid holidays, including a floating holiday
- 401(k) retirement plan with company match
- Training, development, and career growth opportunities
- Employee celebrations, events, and appreciation throughout the year
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
