Pool Host or Hostess

Rancho Valencia Resort & Spa•Rancho Santa Fe, CA

About The Position

Serve as consistent point of contact for Rein Bar. Courteously greets and escorts guests to assigned tables and assist in seating, ensuring existing standards of service. Answering phone calls as necessary with the highest level of professional language in a calm, clear and concise manner. Make, change and maintain restaurant reservations as necessary

Requirements

6 – 24 months current experience as host/greeter in up-scale restaurant environment.
Valid San Diego County Food Handlers Card
Ability to communicate in English with vendors, guests and staff, to their understanding
Ability to anticipate and understand guests’ needs.
Ability to move quickly and safely through workspace.
Ability to focus attention on service details.
Ability to follow directions thoroughly.
Ability to work cohesively with co-workers as part of a team.

Nice To Haves

12 months’ experience as busperson
Previous Culinary experience.
High school graduate or Ged-equivalent.
Certification of previous training in liquor, wine and food service.
Certification in alcohol awareness program
Certification in CPR.

Responsibilities

Anticipate guests’ needs, respond promptly and acknowledge all guests.
Warmly greet guests immediately upon entering. Seat guests as assigned and distribute appropriate menu.
Answer phone calls; provide accurate and detailed information regarding restaurant/resort operation.
Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures.
Work quickly and safely at all times.
Maintain and comply with all departmental policies/service procedures.
Maintain positive guest relations at all times.
Be familiar with hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements.
Participate in and support hotel efforts towards community service, sustainability and environmental initiatives.
Perform other duties as directed, developed or assigned.