Part Time Pool Desk Clerk

City of Dothan•Dothan, AL

7d•Onsite

About The Position

This is a part-time position responsible for providing receptionist and customer services support to the public. The work consists of directly related clerical and customer service duties. Frequent interruptions contribute to the complexity of the position. The purpose of this position is to provide clerical and customer service support for the operations of the Aquatics facility. Successful performance contributes to the efficiency and effectiveness of those operations.

Requirements

Graduation from a standard senior-high school or GED equivalent, as recognized by the United States Department of Education (USDE) or council on Higher Education Accreditation (CHEA).
Knowledge of customer service principles and practices.
Knowledge of city and department policies and procedures.
Skill in the provision of customer services.
Skill in the use of office equipment.
Skill in oral and written communication.
Employees are required to submit to Drug and Alcohol testing in accordance with the City of Dothan policy, which includes pre-employment and random tests for the duration of employment in this position.
Must meet the City of Dothan’s employment physical standards, which include drug/alcohol testing.

Nice To Haves

Six (6) months experience in customer service preferred.
Six (6) months experience handling cash preferred.

Responsibilities

Answers telephone and greet visitors; provides information and assistance; refers to appropriate personnel.
Checks customers into facility; maintains daily attendance records.
Receives payments for program and admission fees.
Checks water chemistry; adjusts as needed; maintains detailed water chemistry records.
Completes daily cash reports to monitor and review financial discrepancies.
Reports maintenance issues and safety hazards.
Opens and closes facility.
Informs the public of programming and special events offered by Leisure Services.
Performs general cleaning duties.
Monitors security camera system.
Cleans pool equipment.
Assists with special events as needed.
Provides exceptional customer service.
Performs related duties.