Complex Pool Manager

Crescent Careers•Phoenix, AZ

4d•Onsite

About The Position

The Pool Complex Manager is responsible for the overall leadership, operation, and financial performance of all pool-related experiences across the resort, including River Ranch Water Park and for the Adult Pool at the Spa. This individual serves as the primary operational leader for the Pool Complex and is responsible for delivering exceptional guest experiences while overseeing food and beverage operations, retail, safety compliance, staffing, and daily facility operations. The ideal candidate is an energetic hospitality leader who thrives in a high-volume environment, possesses strong operational and leadership skills, and is passionate about creating memorable guest experiences. This position requires a highly visible leader who can effectively balance guest engagement, team development, revenue generation, and operational excellence.

Requirements

Minimum 5 years of hospitality management experience
Minimum 2 years of leadership experience in resort operations, food and beverage, recreation, pool, or related environments
Demonstrated success leading teams in high-volume guest service environments
Strong leadership, communication, and conflict resolution skills
Proven ability to manage labor, scheduling and operating costs
Ability to work weekends, holidays, and extended seasonal schedules

Nice To Haves

Resort, water park, or recreation management experience
Food and beverage management experience
Retail operations experience
Experience managing teams of 30+ employees

Responsibilities

Lead, inspire, and develop a diverse team of supervisors, attendants, recreation staff, food and beverage employees, and retail associates
Create a culture centered on hospitality, safety, accountability, teamwork, and exceptional guest service
Recruit, interview, hire, onboard, train, and develop team members
Conduct performance evaluations, coaching discussions and development planning
Foster a positive and engaging work environment that promotes employee retention and growth
Champion a guest first culture throughout all pool operations
Maintain a highly visible presence throughout River Ranch and Spa Pool operations
Engage with guests and proactively identify opportunities to elevate their experience
Resolve guest concerns professionally and efficiently
Work closely with resort leadership to ensure alignment with overall guest satisfaction goals
Develop and implement enhancements that improve guest engagement and satisfaction
Oversee daily operations of all resort pool facilities and related guest experiences
Ensure facilities are maintained to the highest standards of cleanliness, organization and presentation
Coordinate opening and closing procedures across all operational areas
Monitor facility readiness, capacity management, and guest flow
Partner with Engineering, Security, and Risk Management to maintain a safe operating environment
Ensure all operational standards are consistently executed
Ensure service standards, product quality, and hospitality expectations are consistently achieved
Monitor labor, revenue, product costs, and productivity
Partner with culinary and beverage teams to execute menus, activations, and seasonal offerings
Support revenue generating initiatives and VIP pool experiences
Ensure proper merchandising, inventory control, visual presentation, and guest engagement
Monitor retail performance and identify opportunities to increase sales
Maintain operational controls and inventory integrity
Manage labor, payroll, and scheduling to achieve departmental productivity goals
Monitor departmental financial performance and key business metrics
Identify opportunities to increase revenue and improve profitability
Control operating expenses while maintaining service standards and guest satisfaction
Ensure compliance with all local, state, and company requirements related to pool operations
Maintain adherence to safety, health, sanitation, and alcohol service standards
Coordinate emergency response procedures and employee safety training
Partner with Security regarding accident prevention and incident response
Maintain all necessary operational documentation and reporting