Pool Bartender (Full-Time)

Hilton•New Orleans, LA

7d•Onsite

About The Position

As a Bartender, you will be responsible for delivering exceptional service and maintaining the highest standards in all aspects of your role. This role involves providing outstanding customer service, serving beverages and food, maintaining in-depth knowledge of the beverage menu, preparing and stocking the bar, handling transactions, ensuring guest safety, and maintaining cleanliness. You will also promote Hilton services, resolve guest issues, collaborate with team members, follow safety procedures, and perform additional duties as assigned.

Requirements

Maintain a professional demeanor, including polite language, positive attitude, and courteous interactions.
Stay informed about hotel operations, restaurant hours, and local attractions to enhance the guest experience.
Ensure all service procedures are executed according to hotel standards.

Responsibilities

Provide outstanding customer service, ensuring guests feel welcomed and valued.
Serve beverages and food promptly, accurately, and courteously, following standard recipes and portion control.
Maintain in-depth knowledge of the beverage menu, ingredients, and other hotel outlets to confidently answer guest questions and make recommendations.
Prepare, stock, and maintain the bar, including garnishes, perishables, and supplies, based on daily projections.
Handle cash and register transactions accurately, ensuring accountability for all beverages served.
Check guests for proper identification and manage guest inebriation according to training and local liquor laws.
Maintain cleanliness and organization of the bar and surrounding areas, adhering to operating procedures.
Promote Hilton services and facilities to guests and suppliers.
Take personal responsibility for guest satisfaction, resolving issues promptly and professionally.
Collaborate effectively with team members, providing support and clear communication.
Follow all safety procedures and report any accidents or incidents to management.
Perform additional reasonable duties as assigned by management.