POOL ATTENDANT

Tamaya Enterprises Inc. d•Santa Ana Pueblo, NM

1d•Onsite

About The Position

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous, and professional manner. Promotes water safety among guests using the pool, maintains the Oasis, pool, whirlpool, pool deck, patio, and grounds of the pool area. Conducts necessary repairs and performs necessary cleaning in a manner that is responsive to guest satisfaction in a safe manner. Also responsible for routine custodial duties. Performs transactions and accepts payment for sales.

Requirements

Preference is given to qualified Santa Ana Tribal Members.
Excellent written and verbal communication skills including the ability to successfully communicate with multiple levels of management.
High school diploma or GED.
Must be available to work various shifts including days, evenings, weekends, and Holidays.
Must be able to obtain New Mexico liquor server license.
Must be able to read, write, speak and understand English.
All employees are required to proficiently use a smartphone for company applications, email, and text.
Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.
Proven ability to provide outstanding guest service.
Maintains a strict level of confidentiality regarding company information.
Must be able to work independently and exercise good judgment in handling a variety of situations.
Must be a detail oriented, organized individual with the ability to multi-task.
Must be able to work in a fast-paced environment.
Must be able to deal with stressful situations in a professional manner.
Proven ability to handle conflict situations.
Must be a Team Player.
While performing the duties of the position, the employee is frequently required to stand, walk, bend, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear.
Must present self in a well-groomed, professional appearance.
The employee must be able to lift to 25 pounds.
Must be able to work at a fast pace.
Must be able to handle stress effectively.
Physical ability to safely perform the essential job functions of the position.

Nice To Haves

Retail experience preferred.
POS experience preferred.

Responsibilities

Properly greets and welcomes each guest, every time.
Provide excellent service consistent with the standards set forth by Santa Ana Star Casino Hotel.
Meets the demands of a fast-paced environment by using good judgment and the ability to multitask.
Anticipate guests’ needs, respond promptly.
Monitors and helps maintain cleanliness and organization of pool area.
Resolve issues immediately and follow up to ensure guests’ satisfaction.
Stocks towel areas with clean towels.
Remove soiled towels continuously throughout shift.
Responsible for keeping the pool areas clean.
Maintains knowledge of hotels, casinos, and outlets.
Assumes ownership of positively influencing the guest experience.
Follows all company policies and procedures. (Both emergency and non-emergency.)
Must maintain a professional and clean appearance.
Maintains and develops a positive working relationship with fellow team members, management, and executive staff.
Follows all cash handling and exchange procedures provided for accuracy and thoroughness.
Retail sales of alcohol and food.
Responsible for maintaining the cleanliness of workstation, stockroom, and merchandising displays.
Assists with stocking products and completing inventory related duties.
Provides excellent customer service to all individuals that frequent the store.
Keeps a clean, sanitary, and organized workspace throughout each shift.
Performs other duties as assigned.