Pool Attendant

Sonesta Hotels•St. Louis, MO

1d•Onsite

About The Position

The Pool Attendant (PA) maintains the appearance, organization and cleanliness of the pool deck. He/she provides great customer service to our owners and guests by assisting with towels, chairs and any additional items requested. The Pool Attendant verifies resident and guest information for pool access and upholds the policies and procedures of the Pool and surrounding area.

Requirements

Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Appropriate professional appearance and demeanor

Responsibilities

Set up and break down Pool Attendant station, towel supply area, umbrellas, etc.
Maintain cleanliness of the pool deck.
Verify resident and guest information for pool access.
Assist guests with additional requests
Inform guests of pool rules and enforce rules as needed
Deliver Passionate & Engaging Service to our Guests
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest’s name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.