Pool Attendant - Part Time (Day Shift)

Oaklawn•Hot Springs, AR

5d•Onsite

About The Position

Oaklawn is seeking a talented individual to become a Pool Attendant. This role is responsible for providing knowledgeable, prompt, friendly, and courteous service of food and beverages to dining guests, ensuring expectations are exceeded. The Pool Attendant will maintain a friendly and professional image at the Hotel/Casino and will enthusiastically support and promote superior customer service. This position requires maintaining strict confidentiality, providing impeccable guest service, and being responsive to guests, bussers, and hosts. The role involves maintaining current and accurate menu information, suggesting items based on guest preferences, and up-selling appetizers, beverages, and desserts. A working knowledge of POS systems is necessary for entering orders and processing payments. The Pool Attendant will follow all cash handling and gaming guidelines, ensure proper setup and maintenance of service stations, tables, and common areas, and maintain polished and stocked silverware, glassware, and flatware. Knowledge of liquor and wine service, along with state laws, is required. The role includes delivering prepared food within designated time standards, monitoring and resolving service issues, and assisting with bussing, cleaning, and setting tables. Maintaining cleanliness of designated areas, deep cleaning restaurant equipment, and operating/maintaining equipment according to guidelines are also key responsibilities. The Pool Attendant will promote current casino events and programs, provide directions to casino areas, and clear, clean, reset, and maintain their station during shifts. Assisting other servers and handling guest receipts according to policy are expected. Staying updated on casino events and F&B outlet hours of operation, and following Oaklawn's procedures and policies are mandatory. A comprehensive knowledge of the a la carte menu, daily features, specials, and available liquors, beer, and wines is required. Setting up orders according to standards, proactively looking for guest service opportunities, and taking ownership of requests are essential. Maintaining a professional and positive attitude in difficult situations, responding to guest inquiries about pool activities, timing, Spa & Resort, Spa Menu, and other facility information is crucial. The role also involves enforcing all facility policies and rules, and setting up and breaking down pool equipment such as chaise lounges and umbrellas. Physical requirements include the ability to lift or carry a minimum of 50 pounds unassisted, willingness to work outdoors in seasonal heat (100F+) or cold inclement weather, effective communication with guests and employees, and the ability to stand and walk for the majority of the shift. Working conditions may include extreme temperatures and sun exposure. Maintaining the cleanliness of the pool area, including removing towels and dishes, and straightening pool furniture at the beginning, during, and end of each shift is required to ensure guest safety and maintain an inviting image. Other duties may be assigned as necessary.

Requirements

Must be at least 21 years of age.
High School Diploma or GED required.
Two or more years’ dining server experience required; fine dining preferred.
Casino experience preferred.
Must be able to handle several projects and tasks at the same time.
Must be able to perform the physical job duties of all Food & Beverage team members.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Must successfully complete R.S.A.

Nice To Haves

Fine dining experience preferred.
Casino experience preferred.

Responsibilities

Providing knowledgeable, prompt, friendly, and courteous service of food and beverages to dining guests.
Maintaining a friendly and professional image at the Hotel/Casino.
Enthusiastically supporting, actively promoting, and demonstrating superior customer service.
Maintaining strict confidentiality in all departmental and company matters.
Providing impeccable guest service to all guests.
Providing fast, friendly, professional and responsive guest service to restaurant guests, bussers and restaurant host/hostess.
Maintaining current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation).
Suggesting items to guests based on expressed guest preference.
Up-selling appetizers, beverages, desserts in accordance with restaurant service standards.
Using POS system to enter food and beverage orders and process payments.
Following all cash handling and gaming guidelines.
Ensuring proper set up and maintenance of service station, tables, and common areas.
Ensuring all silverware, glassware, flatware is polished, stocked, and set to service standards.
Ensuring sufficient set ups for service station, including silverware, china, sugar creamers, iced tea and coffee according to business levels.
Knowledgeable in all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages.
Delivering prepared food to the appropriate guests within designated time standards.
Monitoring and resolving service issues for entire outlet according to service standards.
Assisting bus help, as necessary, in bussing, cleaning and setting tables.
Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards.
Deep cleaning restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled or required.
Operating and maintaining equipment as required in accordance with established guidelines and safety procedures.
Promoting current casino events and programs and providing guests with directions to all casino areas.
Clearing, cleaning, resetting, and maintaining station during shift.
Assisting other servers in giving the best possible service.
Handling guests’ receipts according to internal policy.
Remaining up-to-date on casino events and hours of operation for all F&B outlets.
Following established procedures and policies of the Oaklawn Racing Casino Resort.
Maintaining a comprehensive knowledge of the al carte menu, including daily features and specials, and knowledge of all various liquors, beer and wines available.
Setting up orders (tables or trays) according to standards.
Proactively looking for guest service opportunities, and taking ownership of requests.
Maintaining a professional and positive attitude in difficult situations.
Responding to guest inquiries on pool activities and timing, on Spa & Resort, Spa Menu, and other information regarding the facility and services of the Spa and property.
Enforcing ALL facility policies and rules, room rules & policies.
Breaking down and setting up of all pool equipment, chaise lounges, umbrellas.
Must be able to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
Must be willing to work outdoors in seasonal heat (100F+) or cold inclement weather.
Ability to communicate effectively with guests and all levels of employees.
Ability to stand and walk throughout majority of shift.
Maintaining the cleanliness of the pool area (ie removal of towels, dishes, ) and straightening pool furniture at the beginning of each shift, throughout the day and at the end of each shift.
Other duties as assigned.