Pool Attendant

Bally's Chicago•Biloxi, MS

7h•Onsite

About The Position

Enhances the guest experience by providing exceptional service. Ensures that incoming phone calls are answered according to standard. Disseminates pertinent information to guests. Receives towels from the loading dock, picks up all dirty towels left by guests, and stocks towels at the Platinum tower. Greets and interacts with guests, issues pool towels, and ensures an ample number of pool towels are available at all times. Sets up, breaks down, and cleans cabanas, including mopping, trash removal, and cleaning refrigerators. Straightens out-of-place lounge chairs and sets the backs down. Records the number of pool guests visiting per hour. Escorts guests to lounge chairs, pointing out various points of interest such as restrooms, showers, cabanas, and restaurants. Enforces pool policies, rules, and regulations consistently, restricting pool access to registered guests. Performs various maintenance duties as directed to maintain a clean and safe facility. Notifies Management of inclement weather or extenuating circumstances, as well as any biohazards or security issues. Skims the pool and monitors deck cleanliness throughout the shift, picking up trash and debris as necessary. Receives a cash bank from the cage and follows cash handling procedures. Promotes safety awareness to minimize injuries. Resolves guest issues. Adheres to department and property policies and procedures. Performs any other necessary duties instructed by the manager.

Requirements

High energy level.
Excellent non-verbal communication skills – good posture, able to establish eye contact, and positive body language.
Must project a professional and positive image.
Ability to handle and carry out instructions.
Must be able to maintain composure under stress in a fast-paced work environment.
Ability to work a flexible schedule.
Excellent interpersonal skills.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Basic reading skills.
Must be able to stand for long periods of time.
Ability to work with exposure to outside weather conditions including heat, humidity, sun, wind and rain.

Responsibilities

Enhances the guest experience by providing exceptional service.
Ensures that incoming phone calls are answered according to standard.
Disseminates pertinent information to guests.
Receive Towels from loading Dock. Pick up all dirty towels left by guest.
Stock towels at Platinum tower.
Greets and interacts with guests. Issues pool towels. Ensures that an ample number of pool towels are available at all times.
Set up and break down of Cabanas. Clean Cabanas; mop, trash, refrigerator.
Straighten the out of place LOUNGE Chairs and set the backs down.
Records the number of pool guests visiting per hour, recording data.
Escorts guests to lounge chairs pointing out various points of interest (i.e. restrooms, showers, cabanas, restaurants, etc.).
Enforces pool policies, rules and regulations on a consistent basis. Restricts pool to registered guests.
Performs various maintenance duties as directed to maintain a clean and safe facility.
Notifies Management to inclement weather or extenuating circumstances.
Notifies management of any Biohazards and or Security issues.
Skim Pool & Monitors deck cleanliness throughout shift; pick-up trash/debris as necessary
Receives cash bank from cage. Follows cash handling procedures.
Promotes safety awareness to minimize injuries.
Resolves guest issues.
Adheres to department and property policies and procedures.
Performs any other necessary duties instructed by manager.