Pool Ambassador

Sunriver Resort•Sunriver, OR

2d•Onsite

About The Position

The Ambassador is responsible for greeting and checking credentials for pool entry. S/he will be responsible for assuring sales of outdoor amenity, as well as food and beverage delivery to waiting guests. The Ambassador will always conduct them self in a manner that supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Ambassador shall strive to provide exceptional service to our pool guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Requirements

Must have or be able to obtain prior to start date a valid OLCC card, Food Handlers Card
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat)
Must be able to frequently lift and carry up to 25 lbs at shoulder height

Nice To Haves

High school education preferred
Prior food and beverage experience preferred
At least six months customer service experience preferred

Responsibilities

Plans and coordinates flow of guests at the Cove
Greets incoming guests
Have a daily In-House list as well as VIP list
Cleans and resets lounge chairs and dining area as needed- opens\closes umbrellas daily
Ensures guests are comfortable and welcome if required to wait
Responds to guests’ questions in a professional manner
Maximizes the seating of the Cove
Attends mandatory monthly department meetings
Assists servers, bussers and bartenders with refilling beverages and/or clearing lounge chairs
Delivers food to guests using assigned seating chart
Rotates through the slide attendant position daily, working with the lifeguard to ensure guests use the water slide safely and one at a time
Completes all assigned side-work, obtaining MOD or Supervisor signature when complete
Informs server, bar staff or manager of any potential guest issues
Familiarizes him/herself with menu & make recommendations on menu as needed
Remove soiled towels as guests are complete with them
Prep Cabanas for each guest, cleaning up afterwards
Assists servers with monitoring lounge chairs for customer satisfaction, quality and additional service
Maintains water service station, garbage removal and food service condiments
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Addresses any guest issue promptly and with concern
Offers guests assistance with resort directions, activity suggestions, etc.
Provides assistance to pool staff as needed