Polk Auto Solutions Customer Success Intern

Kensho • Southfield, MI

1d • Onsite

About The Position

Kensho is S&P Global’s hub for AI innovation and transformation, specializing in machine learning, natural language processing, and data discovery. They develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide, focusing on business and financial generative AI applications, agents, data retrieval APIs, and data extraction. Kensho emphasizes hiring talented people, providing autonomy and support, fostering collaboration, open communication, and dedicating resources to explore new ideas rooted in engineering best practices for scalable, robust, and useful technology. The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented group of account management and product delivery professionals. They provide strategic ideas to internal and external clients through industry insights and product consulting, ensuring positive customer outcomes through timelines, documentation, and communication. The team's impact is true sales enablement, removing barriers to product fulfillment and actively assisting sales in the discovery process to help clients articulate goals and provide solutions utilizing Polk data, facilitating successful, valuable outcomes.

Requirements

• Working towards but not limited to a Bachelor’s or Master’s degree in Business, Marketing, Economics
• Strong written and oral communication skills
• Detail-oriented, driven by organization and efficiency
• Strong critical thinking and problem-solving skills
• An aptitude to learn and adapt quickly in a rapidly changing environment
• The ability to build strong working relationships in a collaborative setting
• Proficient in the Microsoft Suite (PowerPoint, Excel, Teams, Word)
• Experience in navigating and posting content to various social media platform

Responsibilities

• Report organization and management
• Cleanup and organization of our customer database
• Meeting attendance, compiling recaps and action items for team efficiency
• Internal workflow setup and organization

Benefits

• Medical, Dental, and Vision insurance
• 100% company paid premiums
• Unlimited Paid Time Off
• 26 weeks of 100% paid Parental Leave (paternity and maternity)
• 401(k) plan with 6% employer matching
• Generous company matching on donations to non-profit charities
• Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences
• Plentiful snacks, drinks, and regularly catered lunches
• Dog-friendly office (CAM office)
• Bike sharing program memberships
• Compassion leave and elder care leave
• Mentoring and additional learning opportunities
• Opportunity to expand professional network and participate in conferences and events

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees