Polk Auto Solutions Customer Success Intern

OSTTRA • Southfield, MI

19h

About The Position

The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management and product delivery professionals. Through industry insights and product consulting, they bring strategic ideas to internal and external clients, ensuring positive customer outcomes through timelines, documentation, and internal and external communication. The team's impact is true sales enablement, removing barriers to product fulfillment and actively assisting sales in the discovery process to help clients articulate their goals and provide solutions that utilize Polk data. They provide frictionless facilitation to deliver successful, valuable outcomes and results. This intern position will participate in internal and external client calls and will have exposure to all facets of the SGPI Mobility business: Customer Success, Sales, Product, and Production teams. At S&P Global Mobility, they provide invaluable insights derived from unmatched automotive data, enabling customers to anticipate change and make decisions with conviction. Their expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. They open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

Requirements

• Working towards but not limited to a Bachelor’s or Master’s degree in Business, Marketing, Economics
• Strong written and oral communication skills
• Detail-oriented, driven by organization and efficiency
• Strong communication skills
• Strong critical thinking and problem-solving skills
• An aptitude to learn and adapt quickly in a rapidly changing environment
• The ability to build strong working relationships in a collaborative setting
• Proficient in the Microsoft Suite (PowerPoint, Excel, Teams, Word)
• Experience in navigating and posting content to various social media platform

Responsibilities

• Report organization and management
• Cleanup and organization of our customer database
• Meeting attendance, compiling recaps and action items for team efficiency
• Internal workflow setup and organization

Benefits

• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access a wealth of resources to grow your career and learn valuable new skills.
• Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Perks for your partners and little ones, too, with some best-in class benefits for families.
• From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Career Level: Intern
• Number of Employees: 501-1,000 employees