Polk Auto Solutions Customer Success Intern

automotiveMastermind Inc. • Southfield, MI

1d

About The Position

The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management and product delivery professionals. Through industry insights and product consulting, we bring strategic ideas to our internal and external clients. Through timelines, documentation and internal and external communication, we ensure positive customer outcomes. The PAS Customer Success Team is that of true sales enablement. We remove barriers to product fulfillment and actively assist sales in the discovery process to help clients articulate their goals and provide solutions that utilize Polk data. We provide frictionless facilitation to deliver successful, valuable outcomes and results. This position will participate in internal and external client calls, will have exposure to all facets of the SGPI Mobility business: Customer Success, Sales, Product and Production teams. At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow. Our Company was founded on the idea that there are patterns in people’s behavior that, with the right logic, can be used to predict future outcomes. We are a small but rapidly growing SaaS organization that works in partnership with our customers to create solutions that are simply not found anywhere else. We work in groups rather than in structured corporate hierarchies; our culture is creative and entrepreneurial where everyone contributes to company goals in a very real way. We are a hardworking group, but we have a lot of fun with what we do and are looking for new people with a similar mindset to join the organization. Our proprietary software-as-a-service helps automotive dealerships and sales teams better understand and predict exactly which customers are ready to buy, the reasons why, and the key offers and incentives most likely to close the sale. Its micro-marketing engine then delivers the right message at the right time to those customers, ensuring higher conversion rates and a stronger ROI.

Requirements

• Working towards but not limited to a Bachelor’s or Master’s degree in Business, Marketing, Economics
• Strong written and oral communication skills
• Detail-oriented, driven by organization and efficiency
• Strong communication skills
• Strong critical thinking and problem-solving skills
• An aptitude to learn and adapt quickly in a rapidly changing environment
• The ability to build strong working relationships in a collaborative setting
• Proficient in the Microsoft Suite (PowerPoint, Excel, Teams, Word)
• Experience in navigating and posting content to various social media platform

Responsibilities

• Report organization and management
• Cleanup and organization of our customer database
• Meeting attendance, compiling recaps and action items for team efficiency
• Internal workflow setup and organization

Benefits

• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access a wealth of resources to grow your career and learn valuable new skills.
• Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Career Level: Intern
• Number of Employees: 1-10 employees