Customer Success Intern

Thomson Reuters • Ann Arbor, MI

1d

About The Position

We are seeking a motivated Summer Intern to join our Customer Success team and support initiatives that improve customer experience, engagement, and outcomes. The intern will work closely with Customer Success Managers (CSMs) and cross‑functional partners to support customer programs, analyze basic customer data, and contribute to internal communications and process improvements. This position is ideal for a student with a strong interest in Customer Success, communications, and business operations who enjoys working with people, managing multiple responsibilities, and contributing to team success. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Requirements

• Currently pursuing a degree in Business, Communications, or a related field.
• Strong written and verbal communication skills with the ability to interact professionally with team members and customers.
• Excellent organizational and time‑management skills; ability to balance multiple tasks and deadlines.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word).

Nice To Haves

• Demonstrated experience in customer‑facing roles, team leadership, or service‑oriented environments.
• Comfort working in collaborative team settings and taking initiative in a fast-paced environment.
• Interest in Customer Success, customer experience, or relationship-based business roles.

Responsibilities

• Partner with Customer Success Managers to support day‑to‑day customer success activities, including preparation for customer meetings, follow‑ups, and documentation.
• Assist with onboarding and enablement materials for customers and internal teams, ensuring clarity and consistency in messaging.
• Support basic analysis of customer data to identify trends, themes, and opportunities to improve the customer experience.
• Help track and maintain customer success metrics and KPIs using Excel and other tools; assist with basic reporting and dashboards for internal stakeholders.
• Draft internal and customer‑facing communications such as emails, summaries, and updates, applying strong written communication and attention to tone.
• Assist with planning and execution support for customer programs, webinars, or user group initiatives (e.g., scheduling support, attendee tracking, and follow‑up communications).
• Help maintain documentation, trackers, and process guides to support consistent customer success operations.
• Collaborate with cross‑functional teams to ensure information accuracy and smooth execution of customer initiatives.

Benefits

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.
• In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws.
• Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees