Entry-Level Political Call Center Representative (Republican)

MCI Military Recruitment•Iowa, IA

37d•$10 - $14•Hybrid

About The Position

MCI is seeking Call Center Representatives to support a "Get Out the Vote" initiative for the Republican Party. This role involves making outbound phone calls to encourage voter turnout for the presidential election. The ideal candidate will be comfortable representing the Republican Party, possess excellent communication skills, be eager to learn, and be highly reliable. To be considered, candidates must complete a full application on the company careers page, including screening questions and a pre-employment test.

Requirements

Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
The ability to read and speak English fluently
Have a wired, high-speed internet connection (Download speed of 20Mbps+)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Ability to work regularly scheduled shifts within our hours of operation including the training period
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Must be authorized to work in the country where the job is based
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
Must be willing to submit to drug screening

Nice To Haves

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
Work at home experience
State or Federal work experience

Responsibilities

Handle inbound and outbound contacts in a courteous, timely, and professional manner
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
Follow the processes of the Client program and perform all tasks in a courteous and professional manner
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential information and personal information
Appropriately escalate customer issues with the managerial team
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Ensure first call resolution through problem-solving and effective call handling
Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements

Benefits

Paid Time Off
Paid holidays
Incentives & Rewards (cash bonuses, prizes)
Comprehensive medical, dental, and vision coverage (for full-time employees after 60 days)
MEC medical plans (for all employees after 30 days)
Retirement savings programs (where available)
Short-term disability coverage
Life insurance options
Supplemental Insurance (Accident and critical illness insurance)
Career Growth (internal promotions)
Paid Training
Fun, Engaging Work Environment
Casual Dress Code