Entry Level Call Center Rep

TEKsystems•Phoenix, AZ

1d•$25 - $25•Hybrid

About The Position

Are you passionate about helping people and creating exceptional customer experiences? Join a growing organization known for delivering concierge-level service and supporting customers through some of life's most important moments. We're seeking customer-focused professionals who enjoy problem-solving, building relationships, and making a meaningful impact every day. As a Member Services Advocate, you'll serve as a trusted point of contact for members, providing guidance through service requests and claims intake while delivering empathetic, high-quality support.

Requirements

Strong customer service experience
Excellent communication and interpersonal skills
Ability to multitask and navigate multiple systems simultaneously
Comfort handling phone-based customer interactions throughout the day
Strong problem-solving and active listening skills
Proficiency with Microsoft Office and computer applications

Nice To Haves

Insurance or claims experience is a plus, but not required.

Responsibilities

Delivering exceptional customer service via phone, email, and other communication channels
Building strong relationships through empathy, active listening, and professionalism
Assisting members with service inquiries, requests, and claims intake
Accurately documenting customer interactions and resolutions
Navigating multiple systems and applications in a fast-paced environment
Identifying solutions while creating a positive member experience