Polish -Speaking Call Center Specialist

MyCareer+ • Southfield, MI

4d

About The Position

A great healthcare experience often begins with a single phone call. We’re looking for a compassionate and bilingual Polish-Speaking Call Center Specialist to join our growing healthcare support team. In this role, you’ll help patients feel heard, supported, and connected to the care they need by providing exceptional service across multiple clinic locations. If you’re someone who stays calm under pressure, enjoys helping people, and thrives in a fast-paced environment, this is an opportunity to make a meaningful impact every day. As the first point of contact for many patients, you’ll play a vital role in creating positive healthcare experiences through clear communication, empathy, and problem-solving.

Requirements

• High school diploma or GED equivalent
• Minimum of 2 years of experience in a high-volume call center or customer service role
• Fluency in both English and Polish (spoken and written)
• Strong communication, multitasking, and problem-solving skills
• Comfort using multiple computer systems and technologies simultaneously
• Ability to work effectively in a fast-paced, team-oriented environment

Nice To Haves

• Healthcare call center or medical office experience
• Appointment scheduling and patient coordination experience
• Familiarity with EHR systems
• Experience handling escalated customer concerns or sensitive situations

Responsibilities

• Answer incoming calls from patients across multiple clinic locations
• Deliver professional, compassionate, and solution-focused support
• Assist patients with questions, concerns, and healthcare navigation
• De-escalate challenging situations with patience and professionalism
• Ensure every interaction is respectful, supportive, and efficient
• Schedule, reschedule, and confirm patient appointments
• Provide appointment instructions and follow-up information
• Coordinate communication between providers, clinics, pharmacies, and outside partners
• Support patient reminders and follow-up outreach efforts
• Maintain accurate patient records within EHR systems
• Document patient interactions clearly and thoroughly
• Protect patient confidentiality and follow HIPAA guidelines
• Meet call center performance and patient satisfaction goals
• Collaborate with clinical and administrative teams to improve workflows
• Participate in ongoing training and development opportunities

Benefits

• Competitive compensation package
• Medical, Dental, and Vision insurance
• Life, AD&D, Short-Term & Long-Term Disability coverage
• 401(k) retirement savings plan
• Paid Time Off and paid holidays
• Vacation, personal, and sick leave
• Career development and advancement opportunities
• Employee recognition and support programs
• A collaborative and mission-driven team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED