POLICY UNIT MANAGER
About The Position
The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Policy Unit Manager. This role involves supervising a staff of professionals responsible for the review, interpretation, development, and implementation of new or modified policy for the Nutrition Assistance (NA), Medical Assistance (MA), Temporary Assistance for Needy Families (TANF), and State Programs administered by the Family Assistance Administration (FAA). Responsibilities include developing internal policy and procedures, creating guidelines for monitoring compliance with Federal and State laws, and issuing publications to improve communication and provide tools for field staff. The role also entails creating applicable forms, notices, posters, pamphlets, and other informational materials for staff and customers. The position may offer the ability to work remotely within Arizona, based on business needs and performance.
Requirements
- Federal regulations governing Nutrition and Medical Assistance, Temporary Assistance for Needy Families, and other Public Assistance programs
- Policies and procedures established for the work unit including administrative procedures and protocol
- Computer systems utilized by FAA for eligibility determinations such as AZTECS, HEAPlus, OnBase, etc.
- Communication of very complex issues verbally and in writing in a clear and concise manner
- Performing technical, complex, and difficult work using independent judgment
- Organizational and interpersonal skills including prioritization of projects and tasks
- Read, understand, and interpret complex issues, laws, policies, and procedures in order to communicate the correct application
- Coach, counsel, listen, and communicate in a fast-paced environment
- Establish and maintain professional working relationships with staff and management
Nice To Haves
- One (1) to two (2) years of experience in professional supervision of a unit within a Benefits and Medical Eligibility program.
Responsibilities
- Supervise a staff of professional employees, utilizing innovative and existing management practices and principles.
- Assign work of considerable difficulty to staff to analyze, assess, and develop appropriate responses that require extensive knowledge, ability to apply judgement, while focusing on the integrity of the agency mission, and identifying the impact to the programmatic operation of FAA programs.
- Review Federal and State statutes, laws, and regulations and agency policies and procedures to make decisions of considerable difficulty regarding assignments, workload, complexity of tasks involved, and required outcomes.
- Insure more efficient and effective changes to improve services to the public, reduce costs, and improve the programmatic standards of the administration.
- Attend, participate, and lead work groups, involving local office, customer care center, regional office, and/or section-specific staff for specific purposes related to the process improvements of programmatic and operational issues related to the delivery of the services administered by FAA.
- Responsible to hire, train, coach, counsel, and mentor policy staff through one-on-one and group sessions, and continuous on the job training and leadership, along with performing all the other supervisory functions.
- Collaborates with the partnering Divisions of the Department of Economic Security for streamlining operations, coordination of development or modification of policy, procedures, systems interfaces, and changes or enhancements for improving services to our mutual customers.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
