Policy Unit Manager

Arizona Department of Administration•Phoenix, AZ

2d•Hybrid

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join our team as a Policy Unit Manager. This role involves supervising a staff of professionals in the review, interpretation, development, and implementation of new or modified policy necessary to operate the Nutrition Assistance (NA), Medical Assistance (MA), Temporary Assistance for Needy Families (TANF), and State Programs administered by the Family Assistance Administration (FAA). This includes the development of internal policy and procedures, and guidelines for monitoring the successes of these procedures in compliance with applicable Federal and State laws and regulations. The position improves communication throughout the administration through the issuance of various publications that enhance the tools for field staff. Development of policy and procedures requires creation of applicable forms, notices, posters, pamphlets, and numerous other types of informational materials, necessary to administer the social service programs noted above, and to educate both staff and customers. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Knowledge in Federal regulations governing Nutrition and Medical Assistance, Temporary Assistance for Needy Families, and other Public Assistance programs
Knowledge in Policies and procedures established for the work unit including administrative procedures and protocol
Knowledge in Computer systems utilized by FAA for eligibility determinations such as AZTECS, HEAPlus, OnBase, etc.
Skills in Communication of very complex issues verbally and in writing in a clear and concise manner
Skills in Performing technical, complex, and difficult work using independent judgment
Skills in Organizational and interpersonal skills including prioritization of projects and tasks
Ability to Read, understand, and interpret complex issues, laws, policies, and procedures in order to communicate the correct application
Ability to Coach, counsel, listen, and communicate in a fast-paced environment
Ability to Establish and maintain professional working relationships with staff and management

Nice To Haves

One (1) to two (2) years of experience in professional supervision of a unit within a Benefits and Medical Eligibility program.

Responsibilities

Supervise a staff of professional employees, utilizing innovative and existing management practices and principles.
Assign work of considerable difficulty to staff to analyze, assess, and develop appropriate responses that require extensive knowledge, ability to apply judgement, while focusing on the integrity of the agency mission, and identifying the impact to the programmatic operation of FAA programs.
Review Federal and State statutes, laws, and regulations and agency policies and procedures to make decisions of considerable difficulty regarding assignments, workload, complexity of tasks involved, and required outcomes.
Insure more efficient and effective changes to improve services to the public, reduce costs, and improve the programmatic standards of the administration.
Attend, participate, and lead work groups, involving local office, customer care center, regional office, and/or section-specific staff for specific purposes related to the process improvements of programmatic and operational issues related to the delivery of the services administered by FAA.
Responsible to hire, train, coach, counsel, and mentor policy staff through one-on-one and group sessions, and continuous on the job training and leadership, along with performing all the other supervisory functions.
Collaborates with the partnering Divisions of the Department of Economic Security for streamlining operations, coordination of development or modification of policy, procedures, systems interfaces, and changes or enhancements for improving services to our mutual customers.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities