Policy Specialist
About The Position
Manulife is a leading Canada-based financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing them with the right solutions. Joining Manulife means starting an exciting journey that can take your career anywhere you want it to go. Collaborating with great colleagues in an inclusive and supportive environment, you’ll take on new challenges and make a difference. This role offers unlimited opportunities for development and success, a flexible and supportive environment, work from home possibilities based on performance, and a dynamic work culture where taking care of one another is a must.
Requirements
- Excellent verbal and written communication skills
- Keen attention to detail with strong analytical abilities
- Previous experience in the customer service industry
Nice To Haves
- Post‑secondary education or equivalent work experience
- Knowledge of Liberty Health (LH) systems is considered an asset
- Experience with Health and Dental products is a strong asset
- High aptitude to learn and apply information quickly
- Strong interpersonal and collaboration skills
- Ability to work efficiently in a fast‑paced, evolving environment while maintaining professionalism
- Customer‑centric mindset with a proactive, “go‑above‑and‑beyond” approach
Responsibilities
- Handle sensitive issues in order to ensure customer satisfaction
- Provide detailed oral and written communication to business areas regarding inquiry resolutions
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and efficiency targets
- Apply premium payments and deposits to policies
- Facilitate changes in payment mode, banking details, and pre-authorized checking
- Process wire, refund, suspense clearing, premium offset and chargeback
- Respond to general billing and policy change inquiries
- Conduct research and histories
Benefits
- health insurance
- dental insurance
- mental health insurance
- vision insurance
- short- and long-term disability insurance coverage
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program (holidays, vacation, personal, and sick days)
- full range of statutory leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
