Policy Services Supervisor
West Bend Insurance Company•West Bend, WI
•$61,549 - $76,936•Hybrid
About The Position
The Policy Services Supervisor oversees day-to-day policy service operations within the Commercial Enterprise Department. This role ensures accuracy, timeliness, and efficiency in policy servicing while providing guidance and support to Underwriting Technicians and team leads. This position offers a hybrid work schedule after training. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position will be based in West Bend, WI.
Requirements
- 5 years underwriting processing experience
- 1 year of leadership experience
- Interpersonal skills
- Knowledge of personal computers
- Oral and written communication skills
- Supervisory and mentoring skills
Nice To Haves
- Bachelor’s degree in Insurance, Business or related field
- Associate in General Insurance designation
Responsibilities
- Direct and support Underwriting Technicians and team leads in completing policy service tasks.
- Monitor daily workflows to ensure adherence to quality and service standards.
- Assist in identifying training needs and deliver hands-on training for team members.
- Provide coaching and feedback to improve individual and team performance.
- Implement established workflows and suggest improvements for efficiency.
- Coordinate with IT and Product Development teams on automation issues as directed by the manager.
- Track productivity and quality metrics; report results to the Policy Services Manager.
- Conduct performance evaluations and recommend personnel actions such as promotions or salary adjustments.
- Participate in hiring and onboarding of new team members.
- Ensure compliance with company policies and procedures.
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
