Policy Services Assistant

Munich Re • Wayne, PA

4d • Onsite

About The Position

Responsible for working in a team environment, completing New, Renewal and J-rate binds, Cancels, Reinstatements, Non-Premium Changes, Finance Premiums, Agent Copy, Loss Run Requests. Also, responsible for achieving team SLA’s for production and quality requirements. Cross train on taking Zero calls, while providing continued support to HSB’s external and internal customers.

Requirements

• High School Diploma
• Experience in providing excellent customer service to Internal and External customers
• Demonstrated strong interpersonal skills, ability to communicate effectively with all levels of customers
• Demonstrated team behavior, personal and team accountability
• Ability to work well in a stressful, rapid changing environment
• Ability to multi-task, prioritize tasks and ensure assignments are delivered on time
• Strong problem solving, analytical and presentation capabilities
• Excellent PC skills using Word, Excel and Microsoft Office Suite preferred
• Excel Assessment completed with a scoring of 85% or higher
• Strong attention to detail
• Displays a sense of urgency

Nice To Haves

• College Degree desired

Responsibilities

• Completing New, Renewal and J-rate binds
• Cancels, Reinstatements, Non-Premium Changes
• Finance Premiums, Agent Copy, Loss Run Requests
• Achieving team SLA’s for production and quality requirements
• Cross train on taking Zero calls
• Providing continued support to HSB’s external and internal customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees