Policy Service Specialist
FARMERS ALLIANCE MUTUAL INSURANCE C•McPherson, KS
•Onsite
About The Position
The Policy Service Team manages the full lifecycle of a customer’s insurance policy. They process policy changes, issue and update documents, respond to customer and agent questions, and ensure all policy information stays accurate and compliant. Their work helps customers feel confident that their coverage is correct and up to date.
Requirements
- Clear verbal and written communication
- Handles moderately complex inquiries with timely follow up
- Able to de-escalate and guide customers
- Navigates multiple internal systems
- Strong basic computer skills
- Troubleshoots simple workflow & system issues
- Detail oriented and accurate
- Researches and resolves issues requiring deeper review
- Uses sound judgment on when to escalate
- Working insurance knowledge or ability to learn quickly
- Applies policy, billing, and claims concepts
- Manages multiple tasks and deadlines
- Reliable follow through
- Collaborates well with peers and partners
- Shares knowledge and supports team success
- High school diploma or GED required
- 1 to 3 years of related experience, ideally in insurance, financial services, or another regulated industry
Responsibilities
- Manages the full lifecycle of insurance policies
- Processes changes and issues documents
- Responds to customer and agent inquiries
- Ensures policy accuracy and compliance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
