Policy Service Administrator

iA Financial Group•Edmonton, AB

3d•CA$50,000•Hybrid

About The Position

The Policy Service Administrator is responsible for providing exceptional service to advisors by managing the administration of in-force life insurance policies and processing policy changes accurately, efficiently, and in accordance with established service standards. This role serves as a key liaison between advisors, insurance carriers, and internal stakeholders to ensure policy service requests are completed in a timely and compliant manner.

Requirements

Minimum of 2 years of experience in the life insurance industry, preferably in policy service, administration, or in-force policy management.
Knowledge of life insurance terminology and products preferred
Exceptional organizational and time management skills with the ability to manage multiple priorities and meet established deadlines in a high-volume environment.
Attention to detail with a high level of accuracy in data entry and transaction processing.
Excellent verbal and written communication skills.
Strong interpersonal and relationship-building skills with the ability to collaborate effectively across teams and with external partners.
Ability to handle sensitive and confidential information with professionalism, discretion, and sound judgment.
Proficiency in WealthServ and Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

Nice To Haves

Industry designations such as FLMI, ACS, AIAA, or other relevant insurance credentials are considered an asset.
Bilingualism in English and French is considered an asset.

Responsibilities

Take ownership of assigned policy service requests, prioritizing urgent cases and proactively addressing issues that may impact processing timelines, client experience, reporting, or commission payments.
Anticipate the needs of advisors and follow established processes for informing advisors of important details related to policy changes.
Serve as the primary contact and resource for insurance carriers regarding in-force policy servicing activities.
Communicate carrier requirements, decisions, and updates to servicing advisors in a clear and timely manner.
Maintain PPI service standards by ensuring all policy changes are processed accurately, compliantly, and within established service levels.
Review, process, and submit policy change requests to the appropriate insurance carrier and accurately document all activities in WealthServ in accordance with PPI guidelines.
Respond promptly and professionally to inquiries from advisors, insurance carriers, and internal stakeholders.
Provide advisors with regular updates regarding the status of outstanding service requests.
Liaise with insurance carriers to monitor progress and expedite policy service requests when required.
Participate in special projects and perform additional duties as assigned.
Demonstrate behaviours that support and align with PPI's Environmental, Social, and Governance (ESG) commitments to advisors, clients, employees, and the communities we serve.