Policy Section Manager (SPSA Opt 1)
About The Position
The Department of Healthcare and Family Services, Division of Child Support Services is seeking to hire a highly qualified and motivated professional to join our CARU Unit 1/Real Property Liens in the role of Child Support Specialist II. This position serves as lead worker to lower-level Child Support Specialists; reviews and reconciles the more complex child support case records, interprets and reviews support orders, both judicial and administrative, for case review and entry into the system, resolves customer service issues through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, e-mail, and face-to-face office visits. Additionally, this position serves as an expert witness in court and at administrative hearings as well as assists with planning and implementing judicial, administrative, and legislative policies relating to child support services in Illinois. The ideal candidate will have excellent mathematical, communication, organizational, and analytical skills to be successful in performing the operations of the CARU Unit 1/Real Property Liens. HFS values employees with different backgrounds, life experiences, and talents. If you are seeking a new opportunity, and this position appeals to you, please apply today!
Requirements
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college.
- Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or business organization.
Nice To Haves
- Three (3) years of experience developing, monitoring, and evaluating child support operating policies and procedures.
- Three (3) years of professional experience reviewing and analyzing federal and state child support regulations.
- Three (3) years of professional experience directing and evaluating the planning and implementation of enhancements and revisions to program policy and procedures.
- Three (3) years of experience ensuring organizational compliance with federal and state laws, rules, and regulations regarding child support.
- Three (3) years of experience reviewing, evaluating, and assisting in the development, coordination and analysis of training created for division staff.
- Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, conducting performance evaluations, training staff and approving time off.
- Three (3) years of professional experience utilizing statistical analysis to evaluate organizational performance.
Responsibilities
- Serves as Manager in overseeing the Policy Section of the Division of Child Support Services (CSS) Bureau of Policy and Program Support.
- Directs, reviews, and evaluates the development, implementation and coordination of program regulations.
- Serves as a full-line supervisor.
- Reviews, evaluates and assists in the development, coordination and analysis of training done by the Division’s Resource Center for CSS staff and others.
- Serves as policy coordinator and liaison with external operating units and agencies in the development and analysis of operating procedures between other units within the Division, the IV-D program and the statewide child support system.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Benefits
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- Paid Parental Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually.
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
- Employees earn (3) paid Personal Days annually.
- (13-14) paid holidays annually (based on start date)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
