Policy and Rules Administrator

Arizona Department of Administration•Phoenix, AZ

1d•Hybrid

About The Position

The Department of Economic Security’s Office of the Director, Governance and Innovation Administration, is hiring a Policy and Rules Administrator. The position leads complex programmatic and operational work, planning and coordinating strategies to improve client outcomes and employee engagement, modernize governance and service delivery, and mitigate risk through policy and process efficiencies, innovation, and cross-divisional alignment. The role works with Department colleagues, leaders, customers, and federal, state, and local stakeholders. The position may offer remote work within Arizona depending on business needs and continued achievement of performance measures. Remote work is a management option and may be ended at the agency’s discretion. The position provides policy direction and oversight; coordinates program compliance and operational methods; oversees teams responsible for policy development and maintenance; and develops collaboration, data-informed practices, performance measures, and service outcomes. It also includes staff management and participation in cross-agency and community partnerships. The position is based at the Office of the Director, Governance of Innovation Administration, 1789 West Jefferson Street, Phoenix, Arizona 85007. Salary is $85,480–$110,235, Grade 25. The posting closes October 16, 2026.

Requirements

Bachelor’s degree from an accredited college or university, with major coursework in Public Administration, Public Policy, Business Administration, or a related field.
Four years of increasingly responsible professional experience in government, public policy, or public administration; an advanced degree may substitute for experience on a year-to-year basis.
Three years of supervisory experience.
Comprehensive knowledge of Department-administered programs; federal and state laws governing those programs; Department rules, regulations, policies, and procedures; public administration; complex management functions; research and project-planning methods; leadership and team-building; supervisory and evaluation practices; performance measures; and relevant software.
Ability to read, understand, and interpret complex federal, state, Department, and legislative laws, rules, policies, and procedures; manage administrative functions; present complex information clearly; compose policies and reports; plan and coordinate activities; gather and analyze data; and maintain complex working relationships.
Ability to interpret federal regulations, lead and manage employees, identify organizational or procedural problems and solutions, respond effectively to customers, manage projects and deadlines, work with external groups, exercise discretion and independent judgment, and adapt to changing priorities.
Successfully pass background and reference checks.
Complete the Electronic Employment Eligibility Verification Program (E-Verify) successfully.
If driving a motor vehicle on State business, possess and retain a current, valid, class-appropriate driver’s license, complete required training and record checks, and maintain an acceptable driving record. Employees using a personally owned vehicle on State business must maintain required liability insurance.

Nice To Haves

Experience working in a public agency serving a large population.
Master’s degree and/or relevant program certifications preferred.

Responsibilities

Meet continuously with Department leadership and external partners to address programmatic issues and ensure implementation in accordance with laws and regulations.
Coordinate senior-level decisions related to program compliance and methods of operation, and recommend corrective actions.
Provide policy direction and oversight.
Oversee and support teams developing and maintaining policy, ensuring program effectiveness, efficiency, and productivity.
Hire, evaluate, train, coach, discipline, and recommend dismissal of staff as necessary.
Work with Human Resources to develop recruitment strategies that attract underrepresented candidates.
Research best practices from other states and entities to inform and improve Department practices.
Seek waiver and alignment opportunities involving federal and state laws, policies, procedures, and practices to support Department goals efficiently.
Build collaboration with external partners and stakeholders, and provide training and support.
Direct and participate in cooperative efforts with federal and state agencies and community organizations to facilitate public service delivery.
Attend meetings, seminars, and trainings as required by the Assistant Director.
Work with programs to gather, research, analyze, and present data to improve representation of people and families served and program effectiveness.
Partner with programs to redirect engagement efforts toward underrepresented populations.
Collaborate with programmatic and operational teams to develop outcomes, metrics, and goals supporting accountable, compliant, transparent, responsive, inclusive, equitable, accessible, and participatory service delivery.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.