Intern - Policy and Procedure

Navigant Credit Union•Smithfield, RI

About The Position

The Policies & Procedures Intern supports the full lifecycle of organizational policies and procedures within Navigant Credit Union’s Integrated Risk Management (IRM) system, RSA Archer. The intern helps manage document workflows, track approvals, maintain version control, and ensure compliance with established formatting and governance standards. The position also supports efforts to enhance and modernize Navigant’s policy management framework, including preparing documentation for artificial intelligence (AI) utilization through consistent document structure, metadata organization, and content quality checks. The intern collaborates with internal stakeholders and may assist with foundational gap analysis activities. This opportunity is intended for a student interested in risk management, compliance, or business operations who wants practical experience in a regulated financial services environment and exposure to process improvements. The intern provides administrative and operational support to the Policy & Procedure Management team and performs other duties as assigned by the Policies & Procedures/Donations Manager. The role is carried out in a professional office environment within a regulated financial institution.

Requirements

Currently enrolled as a junior-level undergraduate student pursuing a degree in Business, Finance, Risk Management, Compliance, Operations, or a related field.
Strong attention to detail and ability to review and analyze documents for accuracy, consistency, and completeness.
Excellent organizational and time-management skills, including the ability to manage multiple tasks and meet deadlines in a structured environment.
Strong written and verbal communication skills and ability to interact professionally with internal stakeholders.
Strong service orientation aligned with the credit union’s mission and core values.
Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
Ability to follow established processes and governance standards while maintaining a high level of accuracy.
Ability to learn new systems and technology.
Ability to work independently and collaboratively in a professional office environment within a regulated financial services organization.
Ability to function in a financial institution environment and use standard office equipment, including fax, copier, and telephone.

Nice To Haves

Interest in working with enterprise platforms such as RSA Archer or similar systems.
Basic understanding of business processes, compliance, or risk management concepts.
Interest in data organization or process improvement initiatives.

Responsibilities

Support administration of Navigant’s Policy & Procedure Management program in the RSA Archer (IRM) platform.
Assist with document review and approval workflows, including routing policies to owners and approvers and tracking completion.
Maintain policy and procedure records through version control, document updates, and archival processes to support audit readiness.
Review documents for formatting, consistency, and adherence to governance and documentation standards.
Prepare and organize documents for AI utilization by standardizing structure, tagging metadata, and ensuring content quality and consistency.
Perform quality checks for accuracy, completeness, and alignment with internal standards and regulatory expectations.
Organize and maintain document libraries to support access and proper classification within the system.
Support process improvement initiatives related to policy lifecycle management and documentation efficiency.
Assist with foundational gap analysis by comparing existing policies and procedures as needed.
Provide general administrative and operational support to the Policy & Procedure Management team.
Perform other duties as assigned by the Policies & Procedures/Donations Manager.