Intern - Policy and Procedure

Navigant Credit Union•Smithfield, RI

About The Position

The Policies & Procedures Intern supports the full lifecycle of organizational policies and procedures within Navigant's Integrated Risk Management (IRM) system, RSA Archer. The intern assists with document workflows, approval tracking, version control, and compliance with formatting and governance standards. The role also supports efforts to modernize the policy management framework, including preparing documentation for artificial intelligence (AI) utilization by standardizing document structure, organizing metadata, and improving content consistency and searchability. The intern collaborates with internal stakeholders and may assist with foundational gap analysis activities. This role offers practical experience in risk management, compliance, or business operations within a regulated financial services environment. The intern provides administrative and operational support to the Policy & Procedure Management team and performs other duties as assigned by the Policies & Procedures/Donations Manager.

Requirements

Currently enrolled as a junior-level undergraduate student pursuing a degree in Business, Finance, Risk Management, Compliance, Operations, or a related field.
Strong attention to detail and ability to review and analyze documents for accuracy, consistency, and completeness.
Excellent organizational and time-management skills, including the ability to manage multiple tasks and meet deadlines in a structured environment.
Strong written and verbal communication skills and ability to interact professionally with internal stakeholders.
Strong service orientation aligned with the credit union's mission and core values.
Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
Ability to follow established processes and governance standards while maintaining a high level of accuracy.
Demonstrated ability to learn new systems and technology.
Ability to work independently and collaboratively in a professional office environment within a regulated financial services organization.
Ability to function in a financial institution environment and use standard office equipment, including fax, copier, and telephone.

Nice To Haves

Interest in working with enterprise platforms such as RSA Archer or similar systems.
Basic understanding of business processes, compliance, or risk management concepts; preferred but not required.
Interest in data organization or process improvement initiatives.

Responsibilities

Support administration of the Policy & Procedure Management program within the RSA Archer (IRM) platform.
Assist in coordinating document review and approval workflows, including routing policies to owners and approvers and tracking completion status.
Maintain policy and procedure records through version control, document updates, and archiving to support audit readiness.
Review policies and procedures for formatting, consistency, and adherence to governance and documentation standards.
Prepare and organize documents for AI utilization by standardizing structure, tagging metadata, and ensuring content quality and consistency.
Perform quality checks for accuracy, completeness, and alignment with internal standards and regulatory expectations.
Organize and maintain document libraries to support access and proper classification within the system.
Support process improvement initiatives related to policy lifecycle management and documentation efficiency.
Assist with foundational gap analysis by comparing existing policies and procedures as needed.
Provide general administrative and operational support to the Policy & Procedure Management team.
Perform other duties as assigned by the Policies & Procedures/Donations Manager.