POLICY ANALYST

Arizona Department of Administration•Phoenix, AZ

34d•Hybrid

About The Position

The Department of Economic Security’s Division of Business Services (DBS), Policy, Support & Review Unit, is seeking a Policy Analyst for its Policy Unit. With direction from the Policy Unit Manager, the analyst drafts and revises administrative policies and procedures for accounts receivable and collection activities across more than 30 DES programs. The position keeps existing policies current and relevant, updates them in response to changes in laws and rules, and addresses the needs of the Office of Accounts Receivable and Collections (OARC) and DES. The analyst monitors State and Federal legislation and Federal audit results for potential policy impacts, trains Collections staff on new or revised procedures, and continually reviews Code of Federal Regulations directives for their effects on OARC programs, functions, and operations. This is a hybrid position requiring 1–2 in-office days per week in Phoenix, Arizona, based on business needs and continued achievement of performance measures. Remote work must be performed within Arizona unless an exception is authorized in advance.

Requirements

Three years of experience researching, analyzing, coordinating, and writing policy documents for an organization; or three years of experience in DES or a similar governmental agency; or three years of experience auditing documents to determine whether Federal and State laws and regulations were followed.
Knowledge of research, planning, and analysis principles and practices, and policy development and design.
Knowledge of State and Federal laws, rules, and regulations governing DES and DES programs.
Knowledge of DES administrative policies and procedures, and database updating and structuring.
Skill in research and policy analysis and in maintaining interpersonal workplace relationships.
Skill in developing policy to meet diverse internal and external stakeholder needs.
Strong written and verbal communication skills.
Ability to coordinate and structure complex concepts into understandable, cohesive, and effective formats and write professional documents for varied purposes and audiences.
Ability to communicate complex ideas and prepare and present information to diverse audiences.
Ability to accept, organize, and prioritize direction from various points of contact.
Ability to work cooperatively and effectively as a team member and to review and provide guidance on policy and procedure development.
Successfully pass background and reference checks.
Obtain and maintain a valid Level One fingerprint clearance card meeting DES requirements.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
If operating a vehicle on State business, possess and maintain a current, valid, class-appropriate driver’s license, complete required driver training, pass required driving-record checks, and maintain acceptable driving records; personally owned vehicles used for State business must have the statutorily required liability insurance.

Responsibilities

Research, analyze, and interpret State and Federal legislation and amendments for their impact on OARC collection policies and procedures.
Evaluate, update, and draft administrative collection policies and procedures to reflect applicable laws, rules, and regulations; ensure they follow DES formatting and comply with State and Federal requirements, including the Code of Federal Regulations.
Research laws, rules, and regulations concerning overpayments from DES programs, interpret and apply the relevant requirements, determine whether clients received due process, and ensure applicable administrative remedies have been exhausted.
Review rules and regulations for overpayments pursued through civil or criminal collections; determine whether interest may be charged and assess penalties as authorized.
Maintain a tracking system for payments reported to courts, access Federal Tax Information, and contact clients as needed.
Refer previously determined cases for Intentional Program Violation and monitor their entry into the nationwide electronic Disqualified Recipient System (eDRS).
Review regulations and policies concerning billings and overpayment amounts to assess the potential for legal proceedings and determine appropriate collection actions and potential outcomes.
Apply State and Federal report information to collection cases and provide detailed information to appropriate Federal, State, or County court officers.
Gather collection-activity statistics and prepare data for review by the Policy Unit Manager, OARC Administrator, and Deputy Administrator.
Train Collections staff in the proper implementation of new or revised policies and procedures.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Optional full-time or part-time remote work schedule, subject to management approval and possible termination at the agency’s discretion.